Callum Scott
Cincinnati,OH
Summary
Dynamic professional with a proven track record at Total Quality Logistics Inc., adept in logistics analysis and fostering teamwork. Excelled in negotiating favorable shipping rates and streamlining operations, achieving significant cost savings and enhancing customer satisfaction. Skilled in Microsoft Office Suite, demonstrating exceptional organizational skills and a commitment to continuous improvement.
Overview
6
6
years of professional experience
Work History
Warehousing Customer Service Coordinator
Total Quality Logistics Inc.
01.2025 - 02.2025
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
Logistics Account Executive
TQL
04.2024 - 01.2025
- Negotiated favorable shipping rates with carriers, resulting in significant cost savings.
- Analyzed shipment data to identify trends, areas of improvement, and present recommendations for efficiency gains.
- Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to shipments or account management.
- Streamlined operations by implementing efficient logistics strategies and processes.
- Proactively identified potential bottlenecks in supply chain processes and implemented corrective measures.
- Maintained compliance with all relevant industry regulations, minimizing risks associated with non-compliance penalties.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Collaborated cross-functionally with various departments such as sales, finance, and procurement for seamless execution of projects.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Researched potential clients and markets to prepare for appointments.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Drove new business by acquiring new clients and expanding new and existing relationships.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
General Contractor Assistant
Ted Frangos
05.2019 - 11.2023
- Reduced project delays by promptly identifying potential issues and notifying the general contractor for prompt resolution.
- Increased safety on job sites by maintaining clean and organized work areas, reducing potential hazards.
- Contributed to successful project completions by efficiently transporting materials and tools to required locations.
- Played a key role in meeting tight deadlines through effective time management and prioritization of tasks as a General Contractor Assistant.
- Enhanced company reputation by consistently demonstrating a strong work ethic, attention to detail, and commitment to delivering exceptional results on every project.
- Collaborated with subcontractors to ensure seamless integration of their work into overall project plans, contributing to higher quality results.
- Assisted in completing high-quality construction work by providing support to skilled tradespeople during various tasks.
Counselors In-Training Director
YMCA Of The Pines
05.2022 - 08.2022
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Conducted in-depth needs assessments to identify skill gaps and develop targeted training initiatives.
- Collaborated with company leadership to align training goals with organizational objectives.
- Evaluated training effectiveness by analyzing feedback and adjusting content accordingly for optimal results.
- Championed an ongoing professional development culture within the organization that encouraged continuous learning opportunities for staff members.
- Implemented a robust system for tracking employee progress throughout various stages of their career, identifying opportunities for further growth or skill enhancement when necessary.
- Streamlined onboarding processes for new hires, ensuring a smooth integration into the company culture.
- Coordinated cross-functional efforts to address unique challenges faced by different departments through tailored training solutions.
- Established a successful mentorship program to foster professional growth and development.
- Continuously updated knowledge of industry trends and best practices in adult learning theory, incorporating new methodologies into existing programs as needed.
- Introduced innovative learning methods such as gamification to boost engagement levels during training sessions.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Program Coordinator (Seasonal)
YMCA Of The Pines
05.2021 - 08.2021
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with other departments, expanding program satisfaction and impact.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Designed program implementation and maintenance plan.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
- Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Championed program improvement initiatives based on stakeholder feedback, demonstrating adaptability and a commitment to excellence.
- Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
Education
Bachelor of Arts - Game Design And Development
Quinnipiac University
Hamden, CT05-2022
Skills
- Logistics analysis
- Shipping coordination
- Sales support
- Negotiation
- Cross-functional coordination
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Microsoft Office Suite (Word, Excel, Powerpoint)
- Multitasking Abilities
- Organizational skills
- Account management
- Complaint handling
- Logistics management
- Program management
- Office administration
- Proactive mindset
- Strategic planning
- Process improvements
- Project management
- Report generation
- Training coordination
- Scripting and programming
- Level design
- Game analytics
- Game mechanics design
- Storytelling and narrative
- Prototyping and iteration
- Quality assurance testing
- Community management
- Game balance
- Mobile game development
- Documentation and technical writing
- Player experience evaluation
- Games development
- User interface design
- Gaming design
- Listening skills
- Problem-solving abilities
- Excellent communication
- Team leadership
- Adaptability and flexibility
- Decision-making
- Relationship building
- Team building
- Task prioritization
- Conflict resolution
- Professionalism
- Sales strategy
- Sales process
- Sales strategy development
- Objection handling
- Prospecting
- Product conception
- UX implementation
- Technical documentation writing
Timeline
Warehousing Customer Service Coordinator
Total Quality Logistics Inc.
01.2025 - 02.2025
Logistics Account Executive
TQL
04.2024 - 01.2025
Counselors In-Training Director
YMCA Of The Pines
05.2022 - 08.2022
Program Coordinator (Seasonal)
YMCA Of The Pines
05.2021 - 08.2021
General Contractor Assistant
Ted Frangos
05.2019 - 11.2023
Bachelor of Arts - Game Design And Development
Quinnipiac University
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