Summary
Overview
Work History
Education
Skills
Interests
Timeline
CERTIFICATIONS
Generic

Calluna Morgan

North Fort Myers

Summary

Strong customer service professional with proven problem-solving skills and a strong background in complaint resolution at Dealers Greatest Assets. Adept at managing high-volume inquiries and enhancing client satisfaction through effective communication and data entry. Recognized for optimizing guest experiences and training staff in fast-paced environments.

Detail-oriented individual with project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

3
3
years of professional experience

Work History

Call Center Representative

Dealers Greatest Assets
01.2022 - 02.2023
  • Assisted customers with inquiries, scheduling, and providing accurate information and support.
  • Managed incoming calls efficiently, addressing concerns and resolving issues promptly.
  • Documented customer interactions in CRM systems for effective follow-up and tracking.
  • Collaborated with team members to improve service delivery and enhance customer satisfaction.
  • Engaged in ongoing training to enhance communication skills and product knowledge.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Restaurant Hostess/VIP Hostess

The Firestone Grill & Skybar
01.2020 - 02.2022
  • Greeted and seated guests efficiently, ensuring a welcoming atmosphere.
  • Managed reservations on Ipad to optimize table turnover and guest flow.
  • Assisted in training new host staff on job duties.
  • Collaborated with servers and management to address guest needs promptly.
  • Monitored dining area to maintain cleanliness and organization standards.
  • Coordinated special requests for events, enhancing overall guest experience.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Associate of Science - Cybersecurity

St. Petersburg College
Clearwater, FL
08-2026

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Resolving issues
  • Complaint resolution

Interests

I've always had a niche for the tech world and as i've been working towards my degree I have been exceling in my courses with a current 325 GPA I am interested and passionate about threat detection, ethical hacking, protecting and securing digital environments I am eager to apply the knowledge i've learned in my courses to proactively gain hands-on experience and put my skills to use I am actively building my skills through self-study and I am determined to keep improving on them

Timeline

Call Center Representative

Dealers Greatest Assets
01.2022 - 02.2023

Restaurant Hostess/VIP Hostess

The Firestone Grill & Skybar
01.2020 - 02.2022

Associate of Science - Cybersecurity

St. Petersburg College

CERTIFICATIONS

In progress of achieving COMPTIA Security+ certification.

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