Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Cally Hines

Champaign,Illinois

Summary

Previously a Family Advocate and Case Aide, adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Currently a Detail-oriented Administrative and Financial Assistant successful at supporting supervisors, coworkers, and clients.

Overview

6
6
years of professional experience

Work History

Administrative and Financial Assistant

RACES
04.2024 - Current
  • Supports with fiscal closings and daily business operations.
  • Assists in the preparation of monthly financial statements, contributing to a more organized system
  • Completes detailed initial intake forms on clients seeking legal advocacy and counseling services
  • Completes reconciliation of monthly Bank Statements to ensure accuracy
  • Processes data entry into Infonet systems regarding services provided to clients
  • Utilizes scheduling services to schedule employees for an on-call rotation
  • Establishes trust with clients through empathetic listening skills and non-judgmental responses
  • Has provided support to sexual assault survivors during medical examinations
  • Advocates for survivors during intense medical care situations
  • Trained to assist clients in seeking out restraining orders and advocate for them during this process

Caseworker Aide

Lutheran Social Services of Illinois
02.2022 - 04.2024
  • Monitored case progress for timely completion and compliance with applicable regulations
  • Established trusting relationships, fostering open communication and rapport building
  • Collaborated with multiple other roles for improved outcomes and coordinated care of families
  • Streamlined documentation processes, increasing efficiency in caseload management
  • Monitored visitations and accompanied children to and from, ensuring safety and intervening when there was a risk
  • Created detailed documentation and reports of visitation
  • Advocated for child's rights and represented best interest at court
  • Provided crisis intervention services, ensuring the safety and stability of children and parents
  • Delivered support for families navigating the child welfare system, contributing to successful reunification
  • Offered support and direction to families and coordinated with court system
  • Prepared detailed reports for court proceedings that accurately reflected clients progress
  • Maintained high level of client confidentiality, following strict guidelines, and recommendations

Family Advocate

CDI Headstart
03.2021 - 02.2022
  • Case management of 30+ families, managed heavy caseload effectively
  • Empowered families by providing them with tools and resources
  • Identified available community resources and programs for families of disabled children
  • Built trusting relationships with clients through active listening, empathy, and cultural sensitivity
  • Organized community outreach events, raising awareness about available resources
  • Assessed progress towards goals regularly, adjusting service plans accordingly based on family feedback
  • Assisted families in navigating the social services system
  • Facilitated meetings to ensure communication and collaboration between family members
  • Completed comprehensive assessments of families to identify needs and develop treatment plans
  • Created connections with local organizations to implement and further provide resources for families and children
  • Kept detailed and organized records and files of conversations, resources, goals, and assessments

Server

Applebee's
05.2018 - 03.2021
  • Ensured quality and food safety during preparation and delivery of food
  • De-escalated conflict situations and resolved it with prompt and effective solutions
  • Maintained a clean and orderly dining area for an enjoyable guest experience
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Collaborated with team members during busy shifts for efficient workflow
  • Set positive tone for entire dining experience as first point of contact for guests
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments

Education

Bachelor of Science - Psychology

Franklin University
Columbus, OH
12.2024

Associate in Arts (Social Work) -

Danville Area Community College
Danville, IL
05.2022

High School Diploma -

Danville High School
Danville, IL
05.2018

Skills

  • Case Management
  • Relationship Building
  • Highly effective communication
  • Organization, Streamlining of systems, and filing
  • Conflict Resolution
  • Writing Court Reports
  • Client Advocacy
  • Records Management
  • Client Engagement
  • Issue identification and resolution
  • Interpersonal and written communication
  • Time Management
  • Case information confidentiality
  • Client interaction
  • Documentation skills
  • Positive Attitude
  • Community Outreach
  • Crisis Intervention
  • Data Entry and Analysis
  • MS Office
  • Social Work
  • Psychology

Additional Information

Enrolled to begin Masters of Science in Forensic Psychology with Purdue's online program-

Scheduled to begin in January of 2025

Timeline

Administrative and Financial Assistant

RACES
04.2024 - Current

Caseworker Aide

Lutheran Social Services of Illinois
02.2022 - 04.2024

Family Advocate

CDI Headstart
03.2021 - 02.2022

Server

Applebee's
05.2018 - 03.2021

Bachelor of Science - Psychology

Franklin University

Associate in Arts (Social Work) -

Danville Area Community College

High School Diploma -

Danville High School

Similar Profiles

CREATE PROFILE
Cally Hines