Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Caluegh Tobolski

Gainesville,FL

Summary

A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience

Work History

Residential Advocate

Created Gainesville
Newberry, FL
12.2022 - 06.2024
  • Transported and accompanied residents to and from medical appointments, shopping trips, recreational activities, and scheduled activities.
  • Arranged social and recreational activities, themed dinners, and board game nights.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in a variety of situations.
  • Established behavioral modification goals and assessed progress toward goals.

Case Manager

Meridian Behavioral Healthcare, Inc
Gainesville, FL
10.2020 - 04.2022
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Linked clients with social services, health care providers, and governmental agencies to help claim or reclaim individual autonomy.
  • Transitioned clients to different providers based on progress or needs.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.
  • Advocated for clients by obtaining information regarding treatment options and clinical status.
  • Provided case management services, including intake, assessment, crisis intervention, advocacy, referral, and monitoring of families.
  • Maintained up-to-date case records with case activity status.

InVest Advocate

Hope Villages of America
Clearwater, FL
07.2019 - 10.2020
  • Completed reports, paperwork, and documentation accurately and on time.
  • Used meetings to help clients prioritize actions and establish short- and long-term goals.
  • Presented to the general public and outside agencies to raise awareness and garner support for initiatives.
  • Advocated for victims during difficult situations by filing police reports and connecting them to needed services.
  • Made appropriate referrals and follow-up referrals to certain families that received needed services.
  • Reached out to individuals via phone, email, and SMS to deliver help and support.
  • Performed data input to document care and services plans, needs assessments, and progress notes.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in avariety of situations.

Server

Glory Days Grill
St. Petersburg, FL
02.2017 - 05.2018
  • Cleaned tables and chairs to prepare the dining area for the next customers.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins, and other items.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.

Server

Miller Ale House
St. Petersburg, FL
06.2015 - 01.2017
  • Cleaned tables and chairs to prepare the dining area for the next customers.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Satisfied customers by topping off drinks and offering condiments, napkins, and other items.
  • Addressed complaints to kitchen staff and served replacement items.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Maintained a polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolved issues, brought additional items, and refilled beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for the next diners.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for the next diners.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Checked identification to verify if guests meet the minimum age to purchase or consume alcoholic beverages legally.

Cashier

Target
St. Petersburg, FL
11.2014 - 01.2015
  • Operated cash register or POS system to receive cash, check, and credit card payments.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed refunds for worn, damaged, and broken merchandise.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Helped with purchases and signed customers up for the rewards program.
  • Discounted purchases by scanning and redeeming coupons.

Cashier

Pizza Hut
St. Petersburg
03.2012 - 12.2012
  • Operated cash register or POS system to receive cash, check, and credit card payments.
  • Processed sales transactions to prevent long customer wait times.
  • Delivered a high level of customer service to patrons, using active listening and engagement skills.
  • Processed refunds for worn, damaged, and broken merchandise.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions, and offered product advice.

Education

Bachelor of Arts - Psychology

University of South Florida
Tampa, FL
05-2020

Associate of Arts - Psychology

St. Petersburg College
Clearwater, FL
12-2018

High School Diploma -

Boca Ciega High School
Gulfport, FL
06-2008

Master of Arts - Counseling

University of Florida
Gainesville, FL

Skills

  • Client Advocacy
  • Case Management
  • Community Resources
  • Treatment Planning
  • Behavioral Interventions
  • Case Notes
  • Guest Engagement
  • Table Setting
  • Safe Food Handling
  • Customer Assistance
  • Cash Handling
  • Payment Collection
  • Returns processing
  • POS System Operation
  • Customer Service
  • Teamwork
  • Time Management
  • Problem-Solving

References

References available upon request.

Timeline

Residential Advocate

Created Gainesville
12.2022 - 06.2024

Case Manager

Meridian Behavioral Healthcare, Inc
10.2020 - 04.2022

InVest Advocate

Hope Villages of America
07.2019 - 10.2020

Server

Glory Days Grill
02.2017 - 05.2018

Server

Miller Ale House
06.2015 - 01.2017

Cashier

Target
11.2014 - 01.2015

Cashier

Pizza Hut
03.2012 - 12.2012

Bachelor of Arts - Psychology

University of South Florida

Associate of Arts - Psychology

St. Petersburg College

High School Diploma -

Boca Ciega High School

Master of Arts - Counseling

University of Florida

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Caluegh Tobolski