Calva Walters
Raleigh,NC
Summary
Versatile Concrete Polisher experienced in surface finishing and glass installation. Enhanced customer retention by 10% through effective service and support in prior role. Delivered high-quality concrete finishes on residential and commercial projects while improving efficiency of polishing processes and ensuring safety standards.
Overview
10
10
years of professional experience
Work History
Concrete Polisher
Concrete Polishing and Restoration
Caryville, TN
08.2021 - Current
- Smooth and finish surfaces of poured concrete, such as floors, using a variety of hand and power tools.
- Polished concrete floors for commercial restoration projects.
- Prepared surfaces for grinding, densifying, and sealing work.
- Followed safety procedures on active job sites.
- Coordinated with crew members on project workflow.
- Trained new employees in proper techniques for operating machinery safely and efficiently.
- Repaired cracks in concrete slabs with appropriate material such as masonry cement or epoxy compounds.
- Removed existing floor coverings such as carpet, vinyl tile, ceramic tile or wood parquet by use of a variety of hand tools or power equipment.
- Operated electric buffers on large areas requiring buffing operations.
- Communicated effectively with customers regarding their expectations throughout the project life-cycle.
- Removed old stains from concrete floors using chemical strippers or grinders.
- Maintained records of jobs completed including photographs, sketches and notes about any special requirements.
- Applied sealers to protect concrete surfaces against water penetration, staining and wear.
- Adhered strictly to health and safety regulations when operating machinery.
- Inspected completed projects for quality assurance including checking that all lines are straight and corners are square.
- Provided advice on how best to maintain newly installed surfaces.
- Performed grinding and polishing of concrete floors to the required finish, using various diamond tools.
Glazier
Liam glazing
Fayetteville, NC
09.2019 - 05.2021
- Measured, cut, and prepared glass for installation, ensuring precise fit and quality.
- Transported glass orders to installation sites, ensuring safe and secure delivery.
- Operates various hand tools, corner cleaner, routers, cutoff saw and vinyl punch.
- Drove truck to installation site and transported glass orders safely and securely.
- Operated fork lifts. Sky jacks, and boom lifts
- Operated forklifts to transport materials efficiently on site. Sky jacks, and boom lifts
MAtinence
PSSI
Siler City, NC
05.2018 - 11.2018
- Sanitized machines and ensured proper operation overnight.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Tech Support Representative
Support.com
Fayetteville, NC
04.2017 - 01.2018
- Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner
- Received calls and employed active listening to accurately identify customer inquiries, ensuring clear and professional resolution
- Utilized Siebel software for precise data entry of customer service information, enhancing accuracy and supporting quality control efforts
Education
Associate's degree - Network and security
Fayetteville Technical Community College
Fayetteville, NCHigh school diploma -
Alger B Wilkins Highschool
Fayetteville, NCSkills
- Concrete Finishing
- Floor Grinding
- Surface Preparation
- Floor Restoration
- Concrete Inspection
- Construction
- Concrete grinding
- Caulking
- Drywall
- Carpentry
- Door Hanging
- Customer service
Personal Information
- Availability: Willing to relocate to: Garner, NC - North Carolina
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Concrete Polisher
Concrete Polishing and Restoration
08.2021 - Current
Glazier
Liam glazing
09.2019 - 05.2021
MAtinence
PSSI
05.2018 - 11.2018
Tech Support Representative
Support.com
04.2017 - 01.2018
Associate's degree - Network and security
Fayetteville Technical Community College
High school diploma -
Alger B Wilkins Highschool