Cesia Alvarado
Roanoke,VA
Summary
To obtain a full-time position within the Administration or Customer Service field. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Water Mitigation Technician
BluSky Restoration Contractors
Roanoke, VA
03.2023 - Current
- Assessed water damage, identified sources of moisture and determined extent of contamination.
- Removed standing water using pumps, wet and dry vacuums, extractors or other specialized equipment.
- Dried out affected areas using dehumidifiers, air movers and fans.
- Applied disinfectants to prevent mold growth in affected areas.
- Monitored drying process with moisture meters and hygrometers.
- Set up negative pressure systems for drying out enclosed spaces like crawlspaces or attics.
- Communicated regularly with customers regarding mitigation progress and concerns.
- Provided detailed documentation on all work performed throughout the job.
- Collaborated with team members to ensure safety protocols were met.
- Tested air quality after completion of the job.
- Maintained company vehicles in good working order while on the job.
- Adhered to OSHA regulations pertaining to personal protective equipment.
- Did Selective Demolition to remove unsalvageable materials like drywall, hardwood/laminate floors, Insulation, etc.
Contact Specialist
Council of Community Services - Virginia
Roanoke, VA
04.2021 - 03.2022
- Answered incoming calls and responded to inquiries in a timely manner.
- Performed follow-up calls and emails to ensure satisfaction with products or services provided.
- Provided Referral Information to clients in need of assistance; such as Utility, food, rent, shelter, etc.
Picker/Packer
Backcountry - Christiansburg, VA
Christiansburg
11.2020 - 12.2020
- It was a seasonal job
- Picking orders from customers like clothing and shoes etc
- Also did packing.
Machine Operator
Dynax America Corporation - Roanoke, VA
Roanoke, VA
04.2019 - 06.2020
- Set up and operate machine tools to produce precision parts and instruments.
- Monitor the feed and speed of machines during the machining process.
- Adjust machine settings to complete tasks accurately.
- Inspect finished workpieces to ensure conformance with specifications.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Unload finished products from machines onto conveyors or other transport systems.
- Ensure that safety guidelines are followed at all times while operating machinery.
Receptionist
Oscar Landscaping - Roanoke, VA
Roanoke, VA
05.2017 - 04.2019
- I worked for my father's Landscaping Business as a receptionist
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Translated English to Spanish.
- Revised Estimates
Custodian/Janitor
Aramark - Roanoke, VA
Roanoke, VA
04.2018 - 02.2019
- Cleaned classrooms.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
Education
Associates Degree in Accounting -
Virginia Western Community College - Roanoke, VA
Roanoke, VA04.2019
High School Diploma -
William Fleming High School
Roanoke, VA06-2018
Skills
- Computer programs- Excel, Word, PowerPoint, Access
- Leadership skills, determination and perseverance
- Bilingual: Spanish and English
- Student Athlete Award, William Fleming High School
- Completed the 1st Annual Roanoke Fire-EMS/Roanoke City Public Schools Emergency Medical Technician Program
- Water Technitian
- Equipment Operation
- Microsoft Office (1 year)
- Organizational Skills
- Data Entry
- Receptionist (2 years)
- Scheduling (Less than 1 year)
- Billing
- Microsoft Word (Less than 1 year)
- System Monitoring
- Custodial Experience (1 year)
- Spanish (16 years)
- Translation (6 years)
- EMT Experience (1 year)
- Order Picking
- English
- Packaging
- Microsoft Powerpoint
- Tax Experience
- Community and human services (1 year)
- Employee relations
- Leadership
- Customer service
- Front desk
Certification
CPR Certification (04/2018 - Present)
Water Mitigation Technitian
Personal Information
Willing To Relocate: Anywhere
Affiliations
Coach Soccer Shots as a part-time job ages 2-9
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Elementary
Accomplishments
- Soccer Captain at William Fleming for 3 years in the varsity Team
- MVP For swimming team 3 years in a row at William Fleming
- Graduated from the first EMT class in roanoke VA
Custom
References available upon request.
Timeline
Water Mitigation Technician
BluSky Restoration Contractors
03.2023 - Current
Contact Specialist
Council of Community Services - Virginia
04.2021 - 03.2022
Picker/Packer
Backcountry - Christiansburg, VA
11.2020 - 12.2020
Machine Operator
Dynax America Corporation - Roanoke, VA
04.2019 - 06.2020
Custodian/Janitor
Aramark - Roanoke, VA
04.2018 - 02.2019
Receptionist
Oscar Landscaping - Roanoke, VA
05.2017 - 04.2019
Associates Degree in Accounting -
Virginia Western Community College - Roanoke, VA
High School Diploma -
William Fleming High School
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