Summary
Overview
Work History
Education
Skills
The Fellowship
Languages
Timeline
Generic

Calvary Akins

Dallas,TX

Summary

Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.

Overview

3
3
years of professional experience

Work History

Technical Support Engineer

Metro Hyrail Crane And Magnet
01.2024 - Current
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Streamlined support processes for increased efficiency and reduced response times.
  • Collaborated with cross-functional teams to develop solutions for recurring technical problems.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.

Band Saw Operator

Elite Comfort Solutions
04.2022 - 11.2022
  • Enhanced production efficiency by maintaining and operating band saw machinery.
  • Reduced downtime for machine repairs through consistent preventive maintenance and cleaning tasks.
  • Increased accuracy in material cuts by carefully measuring materials and adjusting machine settings accordingly.
  • Improved workplace safety by adhering to company standards and guidelines for equipment usage.

Window Technician

NC Window Cleaning
03.2021 - 10.2021
  • Enhanced customer satisfaction by providing top-notch window installation and repair services.
  • Streamlined workflow for increased efficiency through detailed scheduling and prioritization of tasks.
  • Collaborated with team members to complete large-scale commercial window projects on time and within budget.
  • Delivered high-quality workmanship by adhering to industry standards and safety protocols during window installations.

Education

Bachelor of Science - Criminal Justice

Fort Valley S
Fort Valley, GA
05.2027

Skills

  • Software Updates
  • Technical Documentation
  • Application installations
  • Project Management

The Fellowship

Just For Today

Languages

Spanish
Limited Working

Timeline

Technical Support Engineer

Metro Hyrail Crane And Magnet
01.2024 - Current

Band Saw Operator

Elite Comfort Solutions
04.2022 - 11.2022

Window Technician

NC Window Cleaning
03.2021 - 10.2021

Bachelor of Science - Criminal Justice

Fort Valley S

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Calvary Akins