CALVARY EPPS

• Delivering, installing, and testing systems for The Department of Health.
• Mounting Thin Clients and Connecting network cables.
• Mapping network printers, cubicles, and peripherals.

Installing AWS and cloud services.

• Logging on to new systems using provided user ID and Password.
• Renamed and join to domain for new systems.

• Provided comprehensive technical support via various channels, including phone, email, remote connection, personal assistance, and SCSM ticketing system
• Addressed a wide range of issues such as computer problems, printing, internet access, emails, network drives, remote connections, and smartphone settings
• Managed updates for Windows and anti-virus software in high security areas
• Created user-friendly documentation for common computer problems
• Conducted diagnostics and repairs for circuit boards in industrial printing equipment and computer motherboards, handling printer installations, uninstallations, error cleaning, and drivers
• Surge support setup workstation equipment in flex space cubicles/offices for The Department of Education
• Maintained inventory records of all IT assets including desktops, laptops, printers
• Collaborated with other locations and departments to coordinate special projects and implementations
• Set up equipment for employee use, performed and ensured proper installation of cables, operating systems, and appropriate software
• Provided deskside support to resolve customer service requests.