Hi, I’m
CALVETTE SAGNE
Laurel,United States
Summary
Skillful Software Architect with 2 years designing development frameworks and guidelines to expedite and enhance application engineering. Versed in numerous software categories for business and private users. Adept at constructing software architecture suited to rapid deployment across multiple projects to reduce development times and costs. Confident Software Architect with 2-year history collaborating with business stakeholders to achieve project objectives. Visionary professional with experience researching new technologies to determine alignment with strategic business needs.
Overview
2
years of professional experience
1
Certification
Work History
State Farm Insurance IncMARYLAND, MD
AWS Solutions Architect
03.2019 - 03.2021
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Handled day-to-day customer contact via phones, faxes and emails.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Applied scripting methodologies to automate IT administrative related tasks.
- Captured and shared best-practice knowledge among AWS community and presented sessions at industry conferences.
- Performed first-level incident response and service resolution for cloud systems.
- Corrected, modified and upgraded software to improve performance.
Education
Howard Community College, Columbia, MD
GED
01.2020
Skills
- Software Solutions
- Team Meetings
- Hardware Installation and Maintenance
- Avid Learner
- Scripting Languages: PHP, Python, JavaScript
- Software Architecture
- Continuous Deployment
Certification
- Certified CNA, - 3
- AWS SOLUTION ARCHITECT, - 2
- DEVOP ENGINEERING, - 2
COOKING AND ENTERTAINING
I LOVE TO COOK DIFFERENT AFRICAN AND CONTINENTAL COUSINE
I AM ALWAYS EXCITED TO ORGANIZE SOCIAL GATHERINGS AND FUNCTIONS.
Languages
French
Native or Bilingual
Timeline
AWS Solutions Architect
State Farm Insurance Inc
03.2019 - 03.2021
Howard Community College
GED
- Certified CNA, - 3
Similar Profiles
Eric PlengerEric Plenger
Financial Service Analyst – Team Sales Lead at State Farm InsuranceFinancial Service Analyst – Team Sales Lead at State Farm Insurance
CHELSEA L PAXTONCHELSEA L PAXTON
OFFICE MANAGER/AGENT at Bill Paxton State Farm InsuranceOFFICE MANAGER/AGENT at Bill Paxton State Farm Insurance
Erika JenkinsErika Jenkins
Bodily Injury Claims Specialist at State Farm Insurance IncBodily Injury Claims Specialist at State Farm Insurance Inc