Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Calvin Allen III

Calvin Allen III

Sales Lead
Baton Rouge,LA

Summary

Dynamic sales leader with proven success at Dick's Sporting Goods, excelling in team building and cross-selling techniques. Achieved consistent sales targets through strategic planning and exceptional customer satisfaction. Skilled in cash handling and relationship building, fostering a high-performance culture that drives revenue and enhances team engagement.

Sales professional with proven track record in driving business growth and client satisfaction. Adept in developing and implementing sales strategies that align with organizational goals. Known for collaborative team efforts and adaptability in dynamic environments. Skilled in client relationship management and strategic planning, embodying reliability and results-oriented focus.

Experienced with managing and motivating sales teams to exceed targets. Utilizes strategic planning and effective communication to drive business growth and enhance client relationships. Strong understanding of market trends and customer needs, ensuring sustained success and competitive advantage.

Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of Retail sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

15
15
years of professional experience
1
1
Certification

Work History

K/C Sales Lead

Dick's Sporting Goods, Inc
09.2015 - Current
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
  • Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
  • Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
  • Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. Also opened and closed cash office.

Sales Associate

Performance Bicycle
03.2013 - 07.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Bike Technician

Walmart
02.2010 - 07.2013
  • Reduced repair turnaround time by streamlining workshop processes and prioritizing tasks effectively.
  • Implemented quality control measures during bike assembly process that resulted in fewer post-purchase issues for customers.
  • Provided exceptional customer service by addressing inquiries promptly and professionally while offering expert advice based on individual needs.
  • Contributed to the store''s overall success by participating in community events, promoting cycling safety, and advocating for local cycling infrastructure improvements.
  • Trained new technicians on proper repair techniques, tools usage, and workshop procedures, improving overall team efficiency.
  • Utilized diagnostic tools to quickly identify issues with electronic components found within modern bicycles systems like e-bikes or smart bikes.
  • Educated customers on proper bike care and maintenance, resulting in fewer returns and increased customer satisfaction.
  • Stayed current with advancements in bicycle technology by attending trade shows, workshops, and continuing education courses.
  • Maintained a clean and organized workspace, ensuring a safe working environment for both staff and customers.
  • Enhanced customer satisfaction by providing efficient and accurate bike repairs and maintenance services.
  • Assisted clients in selecting the appropriate bikes and accessories for their needs, resulting in increased sales and customer satisfaction.
  • Collaborated with team members to complete complex repair projects, leading to successful outcomes and satisfied customers.
  • Managed inventory of bike parts and accessories, maintaining adequate stock levels to meet customer demands while minimizing overhead costs.
  • Increased workshop productivity through effective communication between team members regarding workload distribution and project status updates.
  • Conducted timely preventative maintenance on rental fleet bikes to ensure consistent performance throughout their life cycle.
  • Optimized workshop layout to improve workflow efficiency, making it easier for technicians to access tools and equipment as needed.
  • Developed strong relationships with vendors, negotiating better pricing on parts orders which improved profit margins for the store.
  • Performed routine safety checks on all bicycles in inventory, ensuring they met industry standards before being sold or rented out.
  • Troubleshot mechanical problems using advanced diagnostic techniques, saving time on repairs while minimizing guesswork.
  • Installed, repaired and replaced equipment or accessories such as handlebars, stands and seats.
  • Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety.
  • Cleaned and lubricated bicycle parts.
  • Aligned wheels and installed and adjusted brakes and brake pads.
  • Handled estimation of parts, bike and component repairs and replacements.
  • Helped customers select bicycles to fit body size and intended bicycle uses.
  • Performed new bike assemblies and proper alignment of wheels to optimize performance.
  • Provided recommendations to clients in alignment with needs, preferences and budgets.

Education

High School Diploma -

Lasher High School
Bloomfield Hills, MI
05-1991

Skills

  • Cross-selling techniques
  • Stockroom management
  • Sales planning
  • Lead generation
  • Key account management
  • Team building
  • Floor operations
  • Associate coaching
  • Sales analytics
  • Hospitality and accommodation
  • Sales supervision
  • Teamwork and collaboration
  • Team leadership
  • Relationship building
  • Cash handling
  • Sales strategy
  • Sales training
  • Stock management
  • Sales presentations
  • Opening and closing procedures
  • Teamwork
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Customer satisfaction
  • Organizational skills
  • Team collaboration
  • Active listening
  • Attention to detail

Accomplishments

  • Supervised team of 10 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Certification

  • Certified Bike Technician, Dick's Sporting Goods - September- Current

Timeline

K/C Sales Lead

Dick's Sporting Goods, Inc
09.2015 - Current

Sales Associate

Performance Bicycle
03.2013 - 07.2015

Bike Technician

Walmart
02.2010 - 07.2013

High School Diploma -

Lasher High School

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