Calvin Ayalla
IT Technical Support Manager
Summary
Adept at improving security, operational processes and systems implementation procedures. Proficient in disaster recovery planning, software troubleshooting, emergency response, project mapping and vulnerability assessment.
Overview
3
3
years of professional experience
2
2
Certification
Work History
IT Technical Support Manager
Barma Technologies
Plantation , FL
06.2022 - Current
- Develop and implement security policies and procedures to improve the security posture of the organization
- Conduct vulnerability scans and penetration testing on systems and networks to identify and remediate security vulnerabilities
- Conduct regular security assessments and risk analysis to identify vulnerabilities and potential threats to the organization's infrastructure and data
- Led technical support (level-2, level-3) across the United States
- Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
- Conduct security awareness training for employees to promote security best practices and increase awareness of security risks
- Manage and maintain security tools and technologies to ensure their effectiveness and compliance with regulatory requirements (PCI DSS)
- Troubleshoot customer technical problems and submit tickets using Zendesk
- Organize, program, and deploy new POS Terminals and/or replacements
IT Support Technician
Saint Leo University Department of IT
Saint Leo , Florida
09.2021 - 05.2022
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
- Set up workstations with computers and necessary peripheral devices (routers, printers, etc.)
- Check computer hardware (HDD, mouse, keyboards, etc.) to ensure functionality
- Install and configure appropriate software and functions according to specifications
- Ensure the security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Repaired/replaced faulty hardware and upgraded software for 100+ desktops/laptops
- Implemented system security and data assurance software.
Education
Bachelor of Science - Computer Science, Cybersecurity
Saint Leo University
Saint Leo, FL05.2022
Skills
- Operating systems, such as Windows and macOS, and basic system administration skills
- Security tools and technologies
- Proficient using the following: PowerShell, HTML, CSS
- Networking protocols and architecture, such as TCP/IP, DNS, routing, IDS/IPS, etc
- Troubleshooting Software/Network Issues
- Security frameworks such as NIST or ISO, and compliance requirements, such as PCI DSS, HIPAA or GDPR
- Security Certification
- Proficient with Microsoft Office (Excel, Word, PowerPoint)
- Customer Service Support
Languages
Certification
- Security+, CompTIA - Issued on April 2023
- MOTOTRBO Capacity Max Design and Deploy, Motorola Solutions - Issued on July 2022
Timeline
IT Technical Support Manager
Barma Technologies
06.2022 - Current
IT Support Technician
Saint Leo University Department of IT
09.2021 - 05.2022
- Security+, CompTIA - Issued on April 2023
- MOTOTRBO Capacity Max Design and Deploy, Motorola Solutions - Issued on July 2022
Bachelor of Science - Computer Science, Cybersecurity
Saint Leo University
Similar Profiles
JANEL DEB BARMAJANEL DEB BARMA
Accounting Assistant at Janel Deb BarmaAccounting Assistant at Janel Deb Barma
Suraj ChavanSuraj Chavan
EV Solution Engineer at Keysighat Technologies ( RMS Technologies)EV Solution Engineer at Keysighat Technologies ( RMS Technologies)
Sachin HatoleSachin Hatole
Quality Analyst at Mindpool Technologies Pune, Mindpool TechnologiesQuality Analyst at Mindpool Technologies Pune, Mindpool Technologies