Calvin Baker
Summary
Welcome Center Representative effective at delivering positive guest relations, distributing collateral information and supporting administrative efforts. Knowledgeable about facility operations and typical visitor needs. Consistently provides accurate information, directions and assistance to visitors.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Welcome Center Representative
Ymca Of Greater Omaha
06.2023 - Current
- Streamlined visitor check-in process for increased efficiency and reduced wait times.
- Contributed to a positive work environment, collaborating with team members to address guest concerns promptly.
- Greeted each guest warmly upon arrival at the Welcome Center, setting a positive tone for their visit.
- Increased visitor satisfaction by resolving issues quickly and professionally.
- Organized special events and activities for guests, promoting community engagement and fostering repeat visits.
- Handled cash transactions accurately during busy periods when selling tickets or souvenirs at the front desk.
- Provided incoming visitors and guests with friendly and knowledgeable service.
- Answered incoming phone calls promptly and courteously, providing helpful information about regional offerings as needed.
- Directed individuals to desired locations and offered relevant details such as operations hours and transportation options.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Resolved customer problems and complaints.
- Operated multi-line telephone system to answer and direct high volume of calls.
Customer Service Representative
Target
11.2020 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Managed promotions and discounts to drive sales and clear out overstocked items.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Interacted with guests in friendly and knowledgeable way.
- Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
- Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
- Worked with department managers to maintain adequate inventory for regular and promotional demand.
- Managed inventory levels efficiently, ensuring consistent stock availability for high-demand products.
Customer Service Representative
Hy-Vee
08.2018 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Assembler
Technical Support Incorporated
06.2018 - 08.2018
- Increased production efficiency by assembling microchips quickly and accurately.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Collaborated effectively with team members to meet production targets consistently.
- Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
Education
Bachelors of Public Affairs And Community Service - Multidisciplinary Studies
University of Nebraska of Omaha
Omaha, NE12.2024
Skills
- Customer service and assistance
- Empathy and patience
- Data Entry
- Recordkeeping skills
- Telephone answering
- Problem-Solving
- Team Collaboration
- Computer Proficiency
- Documentation And Reporting
Certification
- CPR Certification - 2023-2025
Timeline
Welcome Center Representative
Ymca Of Greater Omaha
06.2023 - Current
Customer Service Representative
Target
11.2020 - 06.2023
Customer Service Representative
Hy-Vee
08.2018 - 10.2020
Assembler
Technical Support Incorporated
06.2018 - 08.2018
Bachelors of Public Affairs And Community Service - Multidisciplinary Studies
University of Nebraska of Omaha
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