Summary
Overview
Work History
Education
Skills
Timeline
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Calvin Bethel

Calvin Bethel

Plantation,FL

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. As well as being committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

5
5
years of professional experience

Work History

ISTC(In-Store-Training Coordinator)

PDQ Restaurant
01.2024 - Current
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Answered questions about store policies and addressed customer concerns.
  • Communicated with customers and team members to solve problems.
  • Learned duties for various positions and provided backup at key times.
  • Welcomed customers and helped determine their needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Sales Associate

Nike Factory Store
08.2022 - 11.2023
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Assessed customer needs to provide assistance and information on product features.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Used technology resources to assist customers in locating and selecting items.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Adhered to company initiatives and achieved established goals.

Front of House Team Member

Chic-Fil-A
08.2021 - 08.2022
  • Greeted and talked pleasantly with customers to promote positive image for business.
  • Explained menu items, took orders and delivered food courses according to instruction.
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Worked with managers to report and resolve customer issues or concerns.
  • Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
  • Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
  • Filled soft drink cups and poured hot coffee and tea for patrons.
  • Followed national, state and local safety, health and sanitation guidelines to protect guests.
  • Bussed tables between courses, loading and unloading trays to expedite service.
  • Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.

Host/Take-Out Specialist

Red Lobster
01.2020 - 08.2021
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Advised customers about special offerings and menu items to help drive sales.

Education

High School Diploma -

J. P. Taravella High School
Coral Springs, FL
06.2022

Skills

  • Problem-Solving Skills
  • Promotional Support
  • Guest Relations
  • Multi-Tasking Strength
  • Complex Problem-Solving
  • Retail Store Operations
  • Outgoing Personality
  • Time Management
  • Sales Development
  • POS System Operation
  • Excellent Communication Skills
  • Flexible Schedule
  • Energetic Self-Starter
  • Exceptional Customer Service
  • Product sales
  • Workflow optimization

Timeline

ISTC(In-Store-Training Coordinator)

PDQ Restaurant
01.2024 - Current

Sales Associate

Nike Factory Store
08.2022 - 11.2023

Front of House Team Member

Chic-Fil-A
08.2021 - 08.2022

Host/Take-Out Specialist

Red Lobster
01.2020 - 08.2021

High School Diploma -

J. P. Taravella High School

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