Calvin Bishop
Sardis
Summary
Dynamic and reliable professional with a strong background in customer service and cash handling at Loomis Armored US. Proven ability to enhance operational efficiency through effective teamwork and problem-solving. Skilled in armored vehicle operation and committed to maintaining safety and security standards while delivering exceptional service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Armored Service Technician
Loomis Armored US
04.2024 - Current
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Collaborated with team members to complete tasks efficiently, ensuring smooth operations.
- Demonstrated vigilance in monitoring surroundings during stops, maintaining a safe environment for clients and colleagues alike.
- Managed inventory of supplies necessary for daily operations such as bags, seals, labels, and uniforms while keeping within budget constraints.
- Loaded and carried bags of cash, coins and other valuables into and from armored van.
- Guarded bags of money and valuables during receipt and transfer to banks and other facilities.
- Delivered and picked up over Number customer orders per day.
- Improved security measures by conducting thorough vehicle inspections and maintaining detailed logs.
- Balanced and loaded ATM machines along route.
- Provided exceptional customer service by addressing concerns promptly and professionally during cash pickups or deliveries.
88M Motor Transport Operator
Army Reserve
01.2022 - Current
- Increased unit cohesion by fostering a positive work environment through clear communication and teamwork among peers.
- Reduced accidents by enforcing high standards for personnel conduct during vehicle operation and loading/unloading procedures.
- Achieved superior customer satisfaction ratings within the motor pool operations from both internal units as well as external clients requesting support services.
- Boosted operational readiness by ensuring all required equipment was secured properly on vehicles before departure.
- Enhanced vehicle maintenance by consistently conducting thorough inspections and performing preventive measures.
- Ensured regulatory compliance by maintaining accurate records of vehicle inspections, repairs, and service history.
- Maximized fuel efficiency through careful route planning and implementing eco-friendly driving practices.
- Successfully trained new team members on standard operating procedures resulting in quicker integration into the unit''s daily activities.
- Maintained zero safety incidents or accidents throughout tenure due to diligent adherence to established safety protocols.
- Contributed to mission success by providing reliable transportation services in challenging environments with minimal incidents.
- Supported convoy security operations through effective communication skills and situational awareness during transport missions.
- Completed transportation missions successfully by adhering to strict schedules and following precise routes.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Inspected load security and checked for damages.
Warehouse Trainer
FedEx:Ground
08.2023 - 04.2024
- Interpreted and taught new hires to understand work orders, production figures and BOLs to inform adjustments for increased productivity.
- Collaborated with management to identify key performance indicators for evaluating employee progress and adjusting training programs accordingly.
- Streamlined warehouse processes by identifying areas needing improvement and implementing targeted training programs.
- Conducted periodic evaluations of existing training materials, updating content as necessary to ensure relevancy within the ever-evolving landscape of the warehousing industry.
- Empowered team members to take ownership of their individual performance through consistent encouragement and reinforcement of company values and expectations.
- Kept detailed log of employee training progress and evaluated where necessary.
- Evaluated individual employee performance, providing constructive feedback aimed at enhancing skillsets while maintaining a professional tone throughout each interaction.
- Boosted order accuracy rates through comprehensive instruction on proper picking, packing, and shipping protocols within the warehouse environment.
- Trained employees in safe Type equipment use.
- Reduced workplace injuries through thorough safety training and regular reinforcement of best practices.
- Assisted in reducing employee turnover through consistent support, clear communication, and ongoing skills development opportunities for all team members.
- Facilitated open communication channels between management and team members, addressing concerns or questions effectively while fostering trust among all parties involved.
- Enhanced warehouse efficiency by conducting comprehensive training sessions for new employees.
- Partnered with HR personnel to develop and implement strategies aimed at retaining top talent within the warehouse workforce.
- Increased productivity with the development and implementation of effective time management strategies for warehouse staff.
Operations Administrator
FedEx:Ground
07.2022 - 08.2023
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Evaluated current operational practices and suggested improvement strategies.
- Enhanced communication between departments through regular meetings, reports, and updates.
- Supported Name of Department team by handling all administrative tasks.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Maintained accurate records related to financial transactions or personnel information ensuring confidentiality at all times.
- Increased productivity with organized and effective scheduling, task allocation, and resource management.
- Provided answers to customer questions via phone and email, typically within Number hours.
- Motivated and trained employees to maximize team productivity.
- Managed inventory levels effectively, reducing waste and optimizing resource utilization throughout the organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
Package Handler
FedEx:Ground
01.2021 - 07.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Enhanced operational resilience by cross-training in multiple roles, providing flexibility in workforce allocation.
- Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.
- Ensured timely package delivery to loading docks, contributing to improved customer satisfaction.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained high levels of accuracy in package scanning to ensure proper tracking, leading to fewer lost packages.
Team Lead
McDonald's
06.2018 - 06.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Assisted in recruitment to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
Sports Medicine
South Panola High School
Batesville, MS05.2021
Skills
- Customer service background
- Cash handling expertise
- Physical fitness
- Stress tolerance
- Armored vehicle operation
- Firearms proficiency
- Cargo unloading and loading
- Deposit retrieval
- Balancing ATM machines
- ATM servicing
- Teamwork
- Teamwork and collaboration
- Customer service
- Team player
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking
- Punctuality
- Multitasking Abilities
- Adaptable and flexible
- Reliability
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Team collaboration
- Team leadership
- Patrolling
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Firearms handling
- Decision-making
- Attentive and observant
- Detail-oriented
- Security camera monitoring
- Physical strength
- Security procedures
- Relationship building
- Data entry
- Self motivation
- Risk assessment
- Professionalism
- Physical stamina
- Sports Medicine Basics
- Sports medicine experience
- Sportsmanship promotion
- Expertise in sports
- Sports and exercise promotion
- Sports knowledge
- Knowledge of sports psychology
Certification
CDL A Drivers License
Armed Guard License
Dod Certificates
Timeline
Armored Service Technician
Loomis Armored US
04.2024 - Current
Warehouse Trainer
FedEx:Ground
08.2023 - 04.2024
Operations Administrator
FedEx:Ground
07.2022 - 08.2023
88M Motor Transport Operator
Army Reserve
01.2022 - Current
Package Handler
FedEx:Ground
01.2021 - 07.2022
Team Lead
McDonald's
06.2018 - 06.2020
Sports Medicine
South Panola High School