Calvin Bui
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. With 2 years of progressive IT experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT System Administrator
QX Logistix
01.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi and cellular.
- Managed high levels of call flow and responded to technical support needs.
- Followed all company policies and procedures to deliver quality work.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
IT Support Technician
New Technology Networks
01.2022 - 01.2024
- Generated reports detailing findings and recommendations.
- Used ticketing systems to manage and process support actions and requests.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Offered assistance in implementing and developing training programs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Helped streamline repair processes and update procedures for support action consistency.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor's of Science in Criminal Justice -
Saint Francis College
Brooklyn, NY12.2019
CyberSecurity Bootcamp - undefined
Pepperdine University
Los Angeles, CA12.2022
Skills
- Technical solution development
- Performance Testing
- Software Installation
- Server Management
- Project Management
- Helpdesk operations
Certification
- CompTia Security+
- Google IT Support Professional
Timeline
IT System Administrator
QX Logistix
01.2024 - Current
IT Support Technician
New Technology Networks
01.2022 - 01.2024
Bachelor's of Science in Criminal Justice -
Saint Francis College
CyberSecurity Bootcamp - undefined
Pepperdine University
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