Calvin Cao
Sutton,Massachusetts
Summary
Dynamic IT Coordinator with a proven track record at Thrasio, enhancing operational efficiency and team collaboration through expert management of technology solutions. I excel in problem-solving and fostering innovation. My experience spans from technical support to leading continuous improvement efforts, demonstrating a commitment to excellence and a knack for driving results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Thrasio
IT Coordinator
05.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Maintained office PCs and networks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- User Management: Proficient in onboarding and offboarding users utilizing Okta for identity and access management and Jamf Pro and Intune for device management.
- Service Desk Operations: Managed the ticket queue in Zendesk, ensuring priority tickets are resolved promptly.
- Unified Communication & Collaboration Technology: Maintained, managed, and troubleshot various collaboration technologies including conference rooms, digital signage, digital whiteboards, and other unified communication systems.
- Hardware & Software Support: Assisted with hardware needs by setting up and de-provisioning devices, installing and configuring software, and handling shipping and receiving.
- Documentation & Knowledge Management: Actively participated in documentation processes, writing, editing, and reviewing knowledge base articles to support team and organizational knowledge sharing.
- Core Technologies: Experienced with a range of technologies and applications including:
Identity and Access Management: Okta
Device Management: Jamf Pro and Intune
Productivity and Collaboration: Google Workspace and Slack
Project Management and Documentation: Atlassian Product Suite (Confluence/Jira)
Visitor Management: Envoy
Senior Operations Executive (Promotion)
Infosys
04.2022 - 02.2023
- Drove continuous improvement efforts across all aspects of business operations, fostering an environment of innovation and excellence.
- Ensured compliance with industry regulations as well as internal policies by creating comprehensive guidelines for employees at all levels.
- Developed high-performing teams through targeted recruitment, mentoring, coaching, and ongoing performance evaluation.
- Leveraged technology solutions to improve operational efficiency, streamline workflows, and enhance decision-making capabilities.
- Collaborated cross-functionally with diverse teams to achieve shared objectives in a timely manner.
L2 Tech Support
Infosys
03.2021 - 04.2022
- Collaborated cross-functionally with diverse teams to achieve shared objectives in a timely manner.
- Optimized digital resources through routine troubleshooting and proactive system updates.
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
- Collaborated and offered technical support at Citizens Bank, CVS, and other corporations.
Electrician Apprentice
Renaud Electric & Communications Inc
12.2020 - 02.2021
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings and roofs.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
- Reduced downtime for clients by quickly diagnosing and repairing complex electrical issues.
Sales Associate
Best Buy
01.2020 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Front End Associate
Market 32
04.2017 - 10.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Provided customer service in a professional and pleasant manner.
- Mentored junior cashiers and new employees.
Delivery Services/Runner
Foley Motorsports
05.2019 - 09.2019
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
- Trusted to handle and delivery expensive luxury and exotic vehicles.
Education
No Degree - Computer Science
Wentworth Institute of Technology
Boston, MABachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH01.2024
Application And Web Development Certification
Harvard Extension
Cambridge, MA03.2020
Skills
- HTML5
- CSS3
- JavaScript
- jQuery
- APIs
- Firebase
- Responsive Web Design
- Handlebars
- Sequelize
- Bootstrap
- MongoDB
- MySQL
- Expressjs
- Nodejs
- Database Theory
- Command Line
- Git/Github
- Troubleshooting/Debugging
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Critical Thinking
- Decision-Making
- Problem Resolution
- Dependable and Responsible
- Flexible and Adaptable
Certification
- Jamf Certified Associate - Jamf Pro Certification (Jamf 100)
- Automation Anywhere Certified Advanced RPA Professional (Automation 360)
- Application and Web Development Certification
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Thrasio
IT Coordinator
05.2023 - Current
Senior Operations Executive (Promotion)
Infosys
04.2022 - 02.2023
L2 Tech Support
Infosys
03.2021 - 04.2022
Electrician Apprentice
Renaud Electric & Communications Inc
12.2020 - 02.2021
Sales Associate
Best Buy
01.2020 - 12.2020
Delivery Services/Runner
Foley Motorsports
05.2019 - 09.2019
Front End Associate
Market 32
04.2017 - 10.2020
No Degree - Computer Science
Wentworth Institute of Technology
Bachelor of Science - Business Administration
Southern New Hampshire University
Application And Web Development Certification
Harvard Extension
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