Summary
Ambitious, results-oriented professional with a steadfast commitment to honesty, integrity, and hard work. Demonstrated success in achieving and surpassing progressive sales goals while maintaining an unwavering focus on customer service and retention. A collaborative team player driven by a strong sense of motivation and a dedication to achieving outstanding results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Audi Stevens Creek
San Jose, CA
07.2019 - Current
- Assisted in developing service strategies and budgets to meet customer satisfaction goals.
- Provided oversight for staff of technicians, ensuring productivity and quality standards were met.
- Ensured accurate documentation of customer service activities and maintained records of all customer interactions.
- Monitored technician performance and provided feedback on areas needing improvement.
- Developed new processes to improve efficiency and effectiveness of services offered by the organization.
- Assigned tasks to technicians based on their skill level and experience.
- Analyzed data from previous repair jobs to identify trends in common problems or malfunctions that could be addressed proactively.
- Developed procedures for documenting customer complaints, tracking resolution efforts, and providing follow-up communication.
- Conducted regular meetings with technicians to discuss progress, performance issues, and customer feedback.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Created training plans for new employees entering the service department.
- Monitored employee performance through key metrics analysis.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Business Management
Skills
- Customer Service
- Point of Sale Systems
- Upselling and Cross-Selling
- Product Knowledge
- Customer Complaint Resolution
- Service Delivery Optimization
- Training and Coaching
- Customer Relationship Management
- Proficient in Reynolds, Ignite, CDK
- Relationship Building
- Customer Retention
- Verbal and Written Communication
- Team Building
- Issue Resolution
Certification
- Certified Audi Service, Master level
- Certified Mercedes Benz Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Service Manager - Audi Stevens Creek
07.2019 - Current
Foothill College - , Business Management
Michelin Management Training - ,
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