Calvin Chapman
Copperas Cove,TX
Summary
Customer-oriented professional with 15+ years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in plasma industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success. Knowledgeable professional offering several years of experience in quality control. Focused, detail-oriented and dedicated to continuous improvement and helping team produce top results.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Center Supervisor
Biolife Plasma Services
Harker Heights, TX
08.2022 - Current
- Developed and implemented policies and procedures for center operations.
- Guided employees in handling difficult or complex problems.
- Resolved conflicts among team members in a timely manner using effective communication skills.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Assisted customers with inquiries or problems related to their purchases or services rendered.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Provided feedback to team members regarding job performance improvement opportunities.
- Received goods and ensured that all goods were properly stored in accordance with 5-s principles.
Order Selector
Walmart
Temple, TX
09.2020 - 10.2022
- Operated forklift and pallet jack to transport heavy loads.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Reported any discrepancies with order fulfillment immediately to supervisor and manager.
- Attended company safety meetings to maintain knowledge of new and important information.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Operated electric pallet jacks and forklifts to transport products between warehouse aisles.
Census Field Supervisor
US Census Bureau
Austin, TX
06.2020 - 10.2020
- Maintained records related to personnel management such as time sheets, payroll documents, leave requests.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Prepared reports summarizing results of surveys conducted by field staff.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created strategies for improving response rates in hard-to-reach communities or areas with low response rates.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Guided employees in handling difficult or complex problems.
- Interpreted and explained work procedures and policies to brief staff.
- Coordinated and managed field staff to ensure accurate completion of census operations.
Licensed Insurance Agent
Alva Agencies
Round Rock, TX
06.2019 - 09.2020
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- Maintained accurate records of client information including contact details and policy changes.
Center Manager
BPL Plasma
San Marcos, TX
01.2009 - 05.2019
- Resolved conflicts between customers and staff members in a professional manner.
- Implemented campaigns and promotions to help with developing goods and services.
- Reviewed and submitted accurate bi-weekly payroll to satisfy human resources obligations and maintain high employee satisfaction.
- Delegated work to staff, setting priorities and goals.
- Developed, implemented, and managed center's budget.
- Recruited new employees by conducting interviews and orientations for new hires.
- Monitored progress by establishing plans, budgets and measuring results.
- Ensured compliance with company policies and procedures as well as local regulations regarding safety, health, security and labor laws.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Created operational plans for the center in order to maximize efficiency and productivity.
M1 Armor Crewman
Texas Army National Guard
San Angelo, TX
05.2000 - 05.2006
- Operated targeting and firing systems following superior's orders.
- Developed battle plans based on terrain analysis for optimal maneuverability with heavy armored vehicles.
- Sent and received messages using communications equipment.
- Assisted with all transport duties in movement of 4 vehicles for unit consisting of 16 platoon members.
- Performed operator level maintenance on tank systems, including track components, engine, transmission, fuel system, hydraulic system, electrical system and fire control system.
- Ensured that all safety protocols were followed while operating armored vehicles in a variety of environments.
Education
High School Diploma -
Lampasas High School
Lampasas, TX05-2000
Skills
- Employee Retention
- Recruitment and Hiring
- Inventory Control
- Data Analytics
- Staff Management
- Strategic Planning
- Training and mentoring
- Process improvement
- Lean manufacturing techniques
- Safety oversight
- Calibration standards
- Line inspection
- Production troubleshooting
- Documentation skills
- Equipment calibration
- Testing procedures
- Quality management systems
Accomplishments
- Army Commendation Medal w/ "V" device
Certification
- Haemonetics Nexsys Plasmapheresis device repair technician
- Haenonetics PCS 2 device repair technician
References
- Yvette Goodman/ Regional Quality Manager/ Parachute Plasma 512-744-5726
- Alex Perk Center/ Manager BioLife Plasma/ Services 563-940-6403
Timeline
Center Supervisor
Biolife Plasma Services
08.2022 - Current
Order Selector
Walmart
09.2020 - 10.2022
Census Field Supervisor
US Census Bureau
06.2020 - 10.2020
Licensed Insurance Agent
Alva Agencies
06.2019 - 09.2020
Center Manager
BPL Plasma
01.2009 - 05.2019
M1 Armor Crewman
Texas Army National Guard
05.2000 - 05.2006
High School Diploma -
Lampasas High School
- Haemonetics Nexsys Plasmapheresis device repair technician
- Haenonetics PCS 2 device repair technician
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