Summary
Overview
Work History
Education
Skills
Timeline
Generic

Calvin Clark

CHICAGO,Illinois

Summary

Diligent Banquet Captain ready leverage13 years of superior industry performance. Well-versed in exceeding client expectations while delivering quality event experiences within timeline and budget constraints. Energetic Banquet Captain with [23] years of experience offering quality food services. Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory and customer satisfaction. Saved 100% through exceptional budget management. Effectively manage personnel and business operations to handle demands needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Knowledgeable Banquet Set Up Supervisor with 23 years of experience in food and beverage service and set up configurations. Strong verbal and written communication skills to properly assign and execute tasks. Regularly and continuously lifts 5 pounds to move furniture and push and pull carts and equipment. Supervises and mentors banquet setters while working alongside for maximum productivity. Hands-on Banquets Operations overseeing successful set up of functions, meetings and events. Maintains productive relationships with internal and external staff and vendors to spearhead collaborative efforts. Creates and embodies guest satisfaction by demonstrating high hospitality standards and delivering positive guest experiences. Diligent Food Service worker with successful history in Banquets settings and dedication to supporting team with hard work and knowledgeable service. Familiar with food safety requirements and taking accurate orders. Skilled at delivering speedy service to maximize satisfaction. Reliable employee seeking a banquet captain position. Offering excellent communication and good judgment.

Overview

32
32
years of professional experience

Work History

Banquet Captain

McCormick Place (Savor}
Chicago, Illinois
08.2007 - Current
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Supervised and mentored kitchen and serving staff.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Orchestrated positive customer experiences by overseeing every area of banquet operations.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Interpreted instructions to schedule and set up events to client specifications.
  • Directed and managed banquet functions for 10,000-person event.
  • Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
  • Followed safety procedures and incorporated safety equipment to reduce injury and loss.
  • Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.

Banquet Manager

Sheraton Grand Chicago
CHICAGO, United States
03.1995 - 07.2006
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Interpreted instructions to schedule and set up events to client specifications.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
  • Directed and managed banquet functions for 10,000-person event.
  • Liaised with catering department about event changes and implemented requested adjustments.
  • Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
  • Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
  • Managed budgeting and invoicing for both large and small-scale events.
  • Liaised with venue management to monitor logistics and timelines.
  • Followed safety procedures and incorporated safety equipment to reduce injury and loss.
  • Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.

Convention Services Coordinator

Hyatt Regency Chicago
Chicago, IL
09.1989 - 03.1995
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Performed event coordination for larger parties and gatherings.
  • Managed administrative logistics of events planning, event booking and event promotions.
  • Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.
  • Reviewed event bills to confirm accuracy and approve payment

Education

No Degree - Computer Science And Programming

Carl Sandburg College
Galesburg, IL
01.1986

Skills

  • Menu Pricing and Writing
  • Room Inventory
  • Database Interface and Query Software
  • Room Breakdown
  • Personnel Supervision
  • Hospitality Management

Timeline

Banquet Captain

McCormick Place (Savor}
08.2007 - Current

Banquet Manager

Sheraton Grand Chicago
03.1995 - 07.2006

Convention Services Coordinator

Hyatt Regency Chicago
09.1989 - 03.1995

No Degree - Computer Science And Programming

Carl Sandburg College
Calvin Clark