Calvin Cleophat
Orlando
Summary
Network and technical support professional with experience in NOC operations, enterprise telecom environments, and government-supported systems. Skilled in troubleshooting LAN/WAN connectivity, network hardware, and end-user systems while managing high ticket volumes. Holds active EIS government clearance.
Overview
7
7
years of professional experience
Work History
Case Manager
Granite Telecommunications
Orlando
05.2025 - Current
- Managed end-to-end technical service cases for enterprise and government customers
- Coordinated with NOC, provisioning, and operations teams to resolve network and service outages
- Tracked and escalated incidents in ticketing systems to meet SLA requirements.
- Communicated outage status, restorations, and technical updates to customers.
- • Analyzed recurring issues to identify trends and recommend process improvements
- Coordinated care plans with healthcare providers and community resources.
NOC Technician II
Granite Telecommunications
Orlando
08.2023 - 05.2025
- Remotely troubleshot routers, switches, modems, fiber ONTs, SD-WAN, firewalls, and cellular networking equipment
- Handled 30–40+ service tickets daily via phone, email, and ticketing platforms
- Diagnosed LAN/WAN connectivity issues and coordinated resolutions with internal teams
- Followed up to confirm successful restoration and customer satisfaction
Technical Support Representative
Orange County Public Schools
Orlando
01.2023 - 04.2024
- Provided Tier 1–2 technical support for hardware, software, and network issues for students, faculty and school staff
- Installed, configured, and supported Windows systems and district-approved software
- Escalated complex issues while maintaining detailed documentation
Network Support Analyst
Granite Telecommunications
Orlando
01.2022 - 09.2022
- Delivered technical support for enterprise network issues and customer connectivity problems
- Troubleshot routers, switches, modems, and network hardware
- Managed high-volume ticket queues and ensured timely resolution
Technical Support Representative
Charter Communications (Spectrum)
Orlando
01.2019 - 01.2021
- Served as the primary contact for customer and technical support, addressing inquiries and escalations.
- Provided expert support for Spectrum services, including troubleshooting internet and home phone issues.
- Assisted with complex customer billing inquiries, ensuring resolution and customer satisfaction.
Education
Associate in Arts (AA) - General Studies
Eastern Florida State College
Skills
- LAN
- WAN
- DHCP
- VPN
- SD-WAN
- Windows
- Windows Server
- Active Directory
- SCCM
- Technical Troubleshooting
- Desktop Support
- Ticketing Systems
- Remote Access Software
- Microsoft Office
- IOS
Certifications And Clearance
Government Clearance, EIS (Active)
Timeline
Case Manager
Granite Telecommunications
05.2025 - Current
NOC Technician II
Granite Telecommunications
08.2023 - 05.2025
Technical Support Representative
Orange County Public Schools
01.2023 - 04.2024
Network Support Analyst
Granite Telecommunications
01.2022 - 09.2022
Technical Support Representative
Charter Communications (Spectrum)
01.2019 - 01.2021
Associate in Arts (AA) - General Studies
Eastern Florida State College