Calvin Collins
Florence,SC
Summary
Detail-oriented professional with strong analytical skills and a proven track record in problem solving. Excels in time management and delivering exceptional customer service, contributing to enhanced client satisfaction and operational efficiency. Aiming to leverage expertise in a dynamic role that promotes continuous improvement.
Over 10 years’ experience of proficient customer service & communication skills. Excellent analytical, time management, organizational skills, and identifying trends. Strong attention to detail with abilities to coordinate activities and multi-task. Outstanding abilities to work on computer, resolve problems, and take decisions Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
9
9
years of professional experience
Work History
Technician/Driver Specialist
Stokes Plumbing
Florence, SC
01.2023 - 08.2024
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Conducted preventive maintenance procedures according to established schedules.
- Replaced defective components or parts as needed.
- Assembled new systems and sub-systems from drawings and schematics supplied by engineering department.
Commercial Truck Driver
Swift Transportation
Greer, South Carolina (SC)
03.2021 - 12.2022
- Checked vehicle's fluid levels, tires and brakes to ensure safe operation.
- Inspected cargo for accuracy and completeness prior to delivery.
- Followed safety regulations and traffic laws while driving the truck.
- Performed pre-trip inspections of tractor and trailer before each trip.
- Maintained accurate daily logs of travel activities.
- Recorded all deliveries accurately on paperwork provided by customer.
- Reported any problems or delays encountered during trips promptly to supervisor.
- Provided excellent customer service when delivering products or services.
Lead Customer Service Rep
McCall Farms
Effingham, SC
10.2020 - 02.2021
- Update accounts receivable database with new accounts or missed payments
- Ensure all clients remain informed on their outstanding debts and deadlines
- Check the validity of debit accounts
- Provide solutions to any relative problems of clients
- Write thorough reports on billing activity with clear and reliable data
- Develops and prepares reports and metrics
Customer Service Representative
Rail Crew Express
Florence, SC
04.2019 - 03.2020
- Verifying patient’s insurance eligibility, demographics, and referral
- Coordinating of patient’s transportation for pick-up & drop times
- Calling insurance companies to check status of pending claims/payments
- Issue and post bills, receipts & invoices
- Manage the status of accounts and balances and identify inconsistencies
- Provide insurance companies with appropriate ICD-10 diagnosis codes
Supervisor
Waffle House
Florence, SC
04.2019 - 03.2020
- Oversee cashier, shelf stockers, servers, & grill employees
- Managing of finances and preparing and annual budget
- Keeping records of expenditure, sales figures, & employee performance
- Evaluate the supply and availability of stocks, & profit margins
- Addressing customers request, comments, & complaints
- Training new staff members and creating shift schedules
Customer Service Rep.
BH Media Group Holding Inc.
Florence, SC
04.2019 - 01.2020
- Serves customers by providing product and service information and resolving product and service problems
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Maintains financial accounts by processing customer adjustments
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Prepares product or service reports by collecting and analyzing customer information
- Contributes to team effort by accomplishing related results as needed
Clinical Service Representative I
Sykes Enterprise Inc.
Florence, SC
01.2017 - 08.2019
- Entering of billings and entry level coding
- Submit request for prior authorizations and referrals
- Verifying patient’s insurance eligibility, demographics, and referral
- Backs up Administrators and Administrative staff as necessary
- Maintains databases in Outlook
- Managed daily office functions distributed incoming mail, prepared outgoing mail via FedEx, and printing, copying and scanning documents
Customer Service/Billing Rep I
Senior Citizens Association
Florence, SC
03.2016 - 08.2017
- Provide hospitals & laboratories appropriate ICD & CPT codes for patients
- Audit and abstract codes from medical records for proper assignment of diagnoses specificity (including HCC/risk adjustment concepts) procedure codes, units, sites, modifiers, drugs, supplies, etc
- Coordinate peer to peer between insurance companies and providers
- Provide accurate diagnosis to outpatient facilities appropriate ICD & CPT codes for patients
- Develop and maintain alert systems for upcoming deadlines on incoming request, projects and events
Customer Service Representative
Honda of SC
Florence, SC
09.2015 - 02.2017
- Serves customers by providing product and service information and resolving product and service problems
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Maintains financial accounts by processing customer adjustments
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Prepares product or service reports by collecting and analyzing customer information
- Contributes to team effort by accomplishing related results as needed
Education
Associate of Applied Science - Cyber Security
Trident Technical College
Charleston, SC05-2027
Associates in Applied Science - Human Resources
Florence Darlington Technical College
Florence, SC05.2020
General Studies Diploma -
Hemingway High School
Hemingway, SC05.2001
Skills
- Microsoft Word
- Excel
- PowerPoint
- Optum 360 Endcoder PRO
- Vital Ware
- EPIC- Hackensack/Meridian Hospital Systems
- Athena
- E-Clinicals
- Aria
- IDX
- SCM
- GE EMR
- Centricity
- Optimum
- Navinet
- Emdeon
- Mckesson
- Softco
- MDI
- Novitasphere
- CMS Enterprise Portal
- Access
- Endnote
- Adobe
- Star
- Relay-Health
- RAPSS
- ERA Commons
- Marketplace
- Outlook
- WordPerfect
- Internet
- Organizational skills
- Oral communication skills
- Written communication skills
References
Available upon request.
Licensescertificatestraining
- Adult Mental Health and First Aid USA, 12/01/19, 12/01/22, National Council for Behavioral Health
- Commercial Driver License, 02/01/15, 03/01/20, DC TRAINING
Activities
- US Army National Defense Service Medal
- Army Service Ribbon
- President of Student Government Association
- Member of the Human Services Club
- TRIO Alumni
- RUSH Alumni
Timeline
Technician/Driver Specialist
Stokes Plumbing
01.2023 - 08.2024
Commercial Truck Driver
Swift Transportation
03.2021 - 12.2022
Lead Customer Service Rep
McCall Farms
10.2020 - 02.2021
Customer Service Representative
Rail Crew Express
04.2019 - 03.2020
Supervisor
Waffle House
04.2019 - 03.2020
Customer Service Rep.
BH Media Group Holding Inc.
04.2019 - 01.2020
Clinical Service Representative I
Sykes Enterprise Inc.
01.2017 - 08.2019
Customer Service/Billing Rep I
Senior Citizens Association
03.2016 - 08.2017
Customer Service Representative
Honda of SC
09.2015 - 02.2017
Associate of Applied Science - Cyber Security
Trident Technical College
Associates in Applied Science - Human Resources
Florence Darlington Technical College
General Studies Diploma -
Hemingway High School
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