Calvin Drenon

• Managed team of sales representatives, providing guidance, coaching and support.
• Established pricing strategies to maintain competitive pricing and maximize profits.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
• Managed and motivated sales team to increase revenue 4% in first year.
• Built relationships with customers and community to establish long-term business growth.

Exhibit thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

Ensure maintenance of proper cleanliness in all areas of bar and front of house.

Carefully prepare weekly payroll to keep up with projected revenue weekly.

Work closely with chefs and cooks to determine menu plans for special events or occasions.

Counsel and discipline staff when necessary.

Increased overall sales for the year at 3 different locations by implementing new systems and creating new cocktails and Daiquiri flavors for the company.

Established a working rapport with local and regional jazz musicians to perform at venue once per week to increase overall customer satisfaction and enhance sales.

• Was responsible for removing and replacing malfunctioning components to correct hardware and software problems relating to various electronic equipment, such as: Video Arcade Games, Bowling Alley Infrastructure, Food Service and Restaurant equipment and other operational components.
• Worked as team member to brake down and evaluate user problems using test scripts, personal expertise and probing questions.
• Explained technical information in clear terms to non-technical individuals/ customers to promote better understanding.
• Completed daily and monthly inventory counts and organizing of supplies.
• Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.

• Initially hired to work as a Food Service Team Member with responsibilities that included working directly in the restaurant kitchen and food prep areas to prepare pizza, beverages, and other various consumable items to serve to patrons.
• Communicated effectively with customers/ guest of the facility to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
• Promoted to Technical Manager; responsible for performing routine maintenance, checks, repair and replace, and troubleshooting of various types of video and gaming equipment for the establishment.
• As a Trainer; served as a mentor to new hires, made recommendations to the hiring manager pertaining to hiring decisions resulting in stronger staff development and increased productivity.
• Also, worked closely with Corporate Headquarters to directly participate in making training videos as a filmed participant in nationwide instructional training videos.