Calvin Duessel
Huntsville,AL
Summary
While an expert in electronic communication systems and processes is essential in the adaptive modern day, clear communication and team collaboration is not something that can be realized through a keyboard. A person with drive, reliability, flexibility, strategic thinking is key to achieving deliverables in a team setting. Hard skills and processes from a book can be taught, the softer skills and human element are what I bring to the table for the country and work force.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Help Desk Technician
Agile Defense/PEO-Aviation
12.2022 - Current
- Additional responsibilities as IT Team Site Lead and Junior System Administrator for organization-wide secure systems.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Offered desktop and network support as well as sophisticated end-user troubleshooting for complex problems
- Efficiently managed workflows by conducting thorough route-cause analysis, implementing necessary changes, and serving as a knowledgeable and teaching resource for team members.
- Managed sensitive user data securely, adhering to governmental regulation and helping implement industry best practices for agile cybersecurity
- Improved customer satisfaction through prompt technical issue resolution and proactive change management
- Ensured the proper documentation and visibility of help desk tickets and user information in ServiceNow, Active Directory, and related team software for better resolution times
Information Systems Technician
Alabama Army National Guard
11.2019 - Current
- Worked on upgrading PC hardware and software for the USA & USAF Teams & Bases up to 1500 Members
- Analyze user requirements, concept of operations documents, and system architectures to develop solutions for network outages or other systems issues
- Utilization of diagrams, maps, cut sheets, and manuals as source documentation for network configuration
- Completed installation, configuration and patching of necessary hardware and software for users' devices according to DoD policy. Successfully coordinated and assisted in providing networking support for asset relocations and refreshes, minimizing downtime for end users during and after the transitions
- Tested performance, functionality and security of critical network systems, individual workstations and devices
- Verifying equipment is operating within parameters of predetermined configurations and react to faults as necessary
- Monitor and troubleshoot IP network, routers and switch
- Provide network support to include configuration of switches, routers, multiplexers, media converters, and modems
- Provide advanced troubleshooting and problem resolution of complex network problems utilizing established procedures
- Requires documenting what work was done and to update the necessary paperwork to reflect what work and upgrades were done
Education
BBA - Management Information Systems & Cybersecurity
Auburn University
Auburn05.2020
High School Diploma -
North Cobb High School
Kennesaw, GA05.2014
Skills
- Active DoD Secret-Level Clearance / TS-SCI Circa Q3 2025
- CompTIA Security / Renewal Q2 2025
- MD-100/101
System & Network Administration
Dell, Cisco, Juniper, ViaSAT, Tampa Microwave & L3Harris Product Experience
Active Directory & ServiceNow Usage
Windows OS, Microsoft & VMware
Switch and Router Installation &
Configuration
IT Helpdesk, Desktop & Network Support
Troubleshooting & Root Cause Analysis
End-user Support & Communication
Group Leadership & Team Building
Websites
Certification
Active DoD Secret-level Clearance
CompTia - Security+
Pursuant & Continuing Education
CompTIA: Network, Project, Linux
Cisco Certified Network Administrator
Google IT Support, Project Management and AI
Microsoft Technology Associate
Timeline
Help Desk Technician
Agile Defense/PEO-Aviation
12.2022 - Current
Information Systems Technician
Alabama Army National Guard
11.2019 - Current
BBA - Management Information Systems & Cybersecurity
Auburn University
High School Diploma -
North Cobb High School
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