Calvin Friend

• Managed daily operations of branch, overseeing a team of 60 employees. Including sales, administration, and pest control services.
• Streamlined processes and procedures to improve operational efficiency.
• Collaborated with other departments to ensure seamless coordination of activities across the organization
• Ensured compliance with company policies, industry regulations, and legal requirements at all times.
• Implemented safety protocols and trained staff on proper safety procedures.
• Introduced employee recognition programs to boost morale and improve employee retention rates
• Conducted regular meetings with staff members to communicate goals/objectives/expectations.
• Increased overall productivity by implementing efficient scheduling practices that optimized staffing levels based on demand patterns.
• Mentored and coached employees to enhance their skills/competencies/professional development
• Served as a point of contact for escalated customer inquiries/complaints/resolutions.
• Drove operational excellence by implementing best practices/process improvements across all functional areas of the branch.
• Cultivated a positive work environment that fostered teamwork/collaboration/motivation among employees.
• Instituted performance-based incentive programs that motivated employees and improved overall productivity levels.

As a Pest Control Technician at Axiom Eco-Pest Control in Portland, OR, my primary responsibilities were:

• Service Routes: Conducting scheduled visits to clients' properties to perform pest control treatments.
• Customer Interaction: Providing excellent customer service by addressing client concerns and ensuring satisfaction with services rendered.
• Equipment Management: Handling and maintaining pest control equipment and supplies.
• Documentation: Accurately recording service details and any observations during visits.

• Operate University switchboard directing calls to correct location
• Operate the University computer program for package and receiving
• Provide customer service regarding mail, and package receiving and distributing
• Used critical thinking to solve problems in building maintenance

• Cleaned debris and dust from the assigned areas
• Used specialized equipment such as blowers and mowers to perform cleaning duties
• Performed both major and minor repair work around the building such as repairing locks and installing window blinds
• Removed signs of graffiti from walls and windows
• Installed and repair electric wiring and replace bulbs and capacitors
• Collect waste from ashtrays and bins and ensure proper waste management procedures are carried out
• Assisted with construction or remodeling projects
• Moved furniture and equipment upon instruction
• Maintained the overall condition of the building and grounds
• Made sure that the grounds are free of leaves or trash
• Performed inspection of the premises and ensure that any hazardous conditions were immediately taken care of

• Cleaned debris and dust from the assigned areas
• Used specialized equipment such as blowers and mowers to perform cleaning duties
• Performed both major and minor repair work around the building such as repairing locks and installing window blinds
• Removed signs of graffiti from walls and windows
• Installed and repair electric wiring and replace bulbs and capacitors
• Install television and computer cables
• Inspect company equipment for possible problems and report findings
• Take measures to perform maintenance on equipment and tools
• Collect waste from ashtrays and bins and ensure proper waste management procedures are carried out
• Assisted with construction or remodeling projects
• Moved furniture and equipment upon instruction
• Maintained the overall condition of the building and grounds
• Made sure that the grounds are free of leaves or trash
• Performed inspection of the premises and ensure that any hazardous conditions are immediately taken care of

• Created/Developed a positive living environment designed to link community, faculty, and residents, often resolving conflict
• Promoted academic excellence, addressed student needs, and encouraged involvement among residents in a way that supported the mission of the University and the Department of Housing and Residence Life
• Promoted the interaction and construction of social networks between community and residents
• Marketed/Developed/Led student centered hall programs to promote social, education, diversity, health, emotional, understanding and growth
• Maintained and updated the residence hall website
• Assisted in the selection, evaluation and training of incoming RA's
• Communicated, corresponded & collaborated with on and off-campus offices such as counseling, student activities, campus security, maintenance, etc
• Implemented and enforced all University and Housing policies
• Collaborated with orientation staff on freshman opening week activities
• Budgeted and allocated money used for residence hall/floor events

• Created/Developed a positive living environment designed to link community, faculty, and residents, often resolving conflict
• Promoted academic excellence, addressed student needs, and encouraged involvement among residents in a way that supported the mission of the University and the Department of Housing and Residence Life
• Promoted the interaction and construction of social networks between community and residents
• Marketed/Developed/Led student centered hall programs to promote social, education, diversity, health, emotional, understanding and growth
• Maintained and updated the residence hall website
• Communicated, corresponded & collaborated with on and off-campus offices such as counseling, student activities, campus security, maintenance, etc
• Implemented and enforced all University and Housing policies

U.S. Army Reserve – Logistics & Transportation Specialist (Truck Driver)
U.S. Army – February 2004 – February 2005 | April 2006 – April 2007
Iraq (Two 1-Year Tours)

• First Tour (737th Transportation Company, Yakima, WA)
• Delivered fuel and critical supplies to multiple operational bases across Iraq, ensuring timely and secure transportation in high-risk environments.
• Operated military vehicles, including fuel tankers, under challenging and dangerous conditions to maintain essential logistical support for combat operations.
• Served as a gunner on a Humvee, providing convoy security and participating in tactical operations to protect personnel and assets.
• Collaborated with military teams to plan and execute successful convoys, ensuring efficient coordination between logistics, security, and communication units.
  
• Second Tour (1016th Quartermaster Company, Twin Falls, ID)
• Delivered supplies, including food, water, and equipment, to forward operating bases across Iraq, ensuring continuous support for military personnel.
• Conducted guard duties at Camp Cedar II, providing security for the base and maintaining a vigilant presence to safeguard personnel and critical infrastructure.
• Supported operational readiness by delivering critical materials to various units and bases, enhancing mission success in hostile environments.
• Demonstrated exceptional problem-solving skills and the ability to adapt in rapidly changing and high-stress situations.