Calvin Fulcher
Marietta,GA
Summary
Reliable young professional bringing several years of customer service experience in client-facing positions. Skilled in adapting to the needs of a job and always willing to learn. Trusted to manage, encourage. and develop team members. Committed to delivering high-quality care in all personal and professional pursuits.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Elderly Caretaker
Private Residence
Marietta, GA
06.2022 - Current
- Performed light housekeeping duties such as laundry, dusting, vacuuming, and lawn-care.
- Provided companionship and emotional support to clients.
Customer Service Staff Member
Publix
Marietta, GA
01.2019 - 05.2023
- Recognized potential security risks or fraudulent activity during money transfer transactions.
- Provided excellent customer service by responding to customer inquiries promptly and professionally.
- Offered assistance in selecting merchandise based on individual needs and preferences.
- Developed strong relationships with regular customers by demonstrating excellent customer service on each visit.
- Communicated professionally with coworkers, supervisors, and customers both verbally and in writing.
- Processed returns efficiently and effectively according to company policy.
- Maintained high standards of cleanliness through task delegation and proper training of my direct reports.
- Answered customer calls, chats and emails to facilitate customer service.
- De-escalated customer concerns, while maintaining a calm, friendly demeanor.
Education
Non-Degree Course Work - Mathematics, Mechanical Engineering, Nursing
Chattahoochee Technical College
Marietta, GA08-2023
High School Diploma -
Marietta High School
Marietta, GA05-2019
Skills
- Complaint Resolution
- Problem-Solving Abilities
- Positive and Professional
- Critical Thinking
- Staff Training
- Store Maintenance
- Credit Card Payment Processing
- Retail Sales Customer Service
- POS System Operations
- Cash Management
- Team Leadership
Certification
- Career Pathway Certification in Computer Science.
Timeline
Elderly Caretaker
Private Residence
06.2022 - Current
Customer Service Staff Member
Publix
01.2019 - 05.2023
Non-Degree Course Work - Mathematics, Mechanical Engineering, Nursing
Chattahoochee Technical College
High School Diploma -
Marietta High School
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