Calvin Gray
Nashville,TN
Summary
Well-trained Assistant Restaurant Manager promoting 4 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Overview
4
4
years of professional experience
Work History
Landscaper
Terraferma
01.2024 - 04.2024
- Cut trees and shrubs to shape and maintain landscape.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Performed planting, watering, mulching, and edging of lawns.
- Maintained grounds by trimming, weeding, and general clean-up.
Restaurant Worker
Hand Cut Chophouse
04.2023 - 09.2023
- Implemented creative solutions to address common guest complaints or requests, resulting in increased satisfaction scores and return visits.
- Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Prepared and cooked meals according to recipes and customer specifications.
- Placed order items in bag for to-go delivery with speed and accuracy.
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Assembled menu items in grill area and monitored warmers to restock inventory.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
Restaurant Manager
Greko Greek Street Food
04.2021 - 05.2023
- Maximized quality assurance by completing frequent line checks.
- Managed a number of restaurant staff, maintaining exceptional customer service and quality standards.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Dishwasher
Pomodoro East
03.2020 - 05.2021
- Fostered a positive work environment by maintaining a professional attitude and appearance at all times.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Gently moved glassware, crystal, and other delicate items to prevent breakage.
- Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours or special events.
- Followed supervisor instructions to complete tasks on time.
- Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Education
High School Diploma -
Hillsboro High School
Nashville, TN05.2021
Skills
- Team Collaboration and Cooperation
- Equipment Maintenance
- Regulatory Compliance
- Organizational Skills
- Multitasking
- Basic Carpentry
- Continuous Improvement
- Cleaning procedures
- Quality Control
- Food safety understanding
- Critical Thinking
Timeline
Landscaper
Terraferma
01.2024 - 04.2024
Restaurant Worker
Hand Cut Chophouse
04.2023 - 09.2023
Restaurant Manager
Greko Greek Street Food
04.2021 - 05.2023
Dishwasher
Pomodoro East
03.2020 - 05.2021
High School Diploma -
Hillsboro High School
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