Calvin Hallums
Stafford,United States
Summary
Excellent analytical, interpersonal, and problem-solving abilities. Ready to take on a new role in the Flight Attendant industry to aid an established company's growth. Customer service agent with a high level of energy who excels at resolving conflicts through proactive communication.
Overview
9
9
years of professional experience
Work History
Delivery Truck Driver
FedEx Ship Center
Fredericksburg, VA
03.2024 - 03.2026
- Maintained a clean, neat appearance in order to maintain a professional company image throughout each shift.
- Demonstrated safe driving by adhering to all regulations and safety procedures, resulting in zero accidents over the course of my employment.
- Transported packages and dangerous goods without incident, including hazardous materials.
- Provided exceptional service to every customer, resulting in high levels of satisfaction and loyalty.
- Kept a clean driving record by following all traffic laws, remaining cautious and alert in unfamiliar areas, and maintaining vehicle control at all times.
- Conducted vehicle inspections, documenting any damage or issues in detailed reports prior to and after each shift.
- Operated with caution and skill, safeguarding both the company's and customers' interests to avoid accidents or delivery delays.
- Ensured that products were delivered on time in order to provide exceptional customer service.
Delivery Driver
Amazon Logistics DVA5
Manassas, VA
12.2020 - 01.2024
- Completed on-time deliveries by selecting the best and most efficient routes.
- Kept a clean and orderly appearance during my shift.
- Carefully loaded items into the delivery vehicle to prevent damage during transport.
- Any suspected mechanical issues were reported as soon as possible.
- Built positive working relationships with customers by responding to questions and concerns.
- Drove a company truck for pick-ups and deliveries in the local and intra-state areas.
- Use safe and secure loading methods to avoid damaging goods.
- Kept track of delivery information, mileage, and fuel consumption during my shift.
Front Desk Supervisor
MainStay Suites Williamsburg Historic Area
Williamsburg, VA
03.2021 - 11.2023
- Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel.
- Processed payments, checked guests in and out of the hotel, and made reservations.
- Updated customer accounts with additional room charges, such as minibar usage and room service charges.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Reconciled hotel accounts at the end of the day.
- Ensured financial accuracy by collecting deposits, fees, and payments.
- Was in charge of all front desk operations, keeping a close eye on the hotel's reputation, employee productivity, and operational efficiency.
- Double-checked financial data for accuracy by comparing payment cards to identification.
- Provided knowledgeable and friendly service to resolve issues in a timely and professional manner.
Member Services Representative
Dominion National
Arlington, VA
08.2017 - 03.2019
- Created a new employee evaluation process that resulted in significant performance improvements.
- Signed up new customers, retrieved customer data, presented relevant product information, and cancelled services on an average of 40 calls per day.
- Copied, logged, and scanned supporting documents before filing everything in the client's files.
- Kept administrative records up to date and accurate to promote efficiency and team effectiveness in all interactions.
- Maintained a strong knowledgebase of product options and sales promotions to better serve each customer.
- Processed refunds to satisfy customers, prioritizing and maintaining revenue where possible when other options were exhausted or refused.
- Conducted an initial client assessment and analysis to begin the research process.
Education
High School - undefined
Madison County High School
Madison, VA01.2010
Skills
- Excellent sense of direction
- Organization
- Communications
- Regulatory compliance
- Locating VINs
- Quality management systems knowledge
- Team development
- Fast learner
- Supervision
- Operational improvement
- DOT regulations expert
- Customer service
- Safety-conscious
- MS Office
- Team building
- Defensive driver training
- Vehicle inspections
- Business operations
- Route planning
- Warehouse and fulfillment
- Invoice experience
- Proficient in MS Office
- Strong work ethic
- Attention to detail
- Team collaboration
- Reliability and punctuality
- Hospitality service expertise
- Time management
- Professional appearance
- Verbal and written communication
- Safety procedures
- Emergency procedures
- Cultural awareness
- Public speaking
- Leadership qualities
- Passenger assistance
- Interpersonal communications
- Administrative tasks
- Emergency situations management
- Problem-solving
Timeline
Delivery Truck Driver
FedEx Ship Center
03.2024 - 03.2026
Front Desk Supervisor
MainStay Suites Williamsburg Historic Area
03.2021 - 11.2023
Delivery Driver
Amazon Logistics DVA5
12.2020 - 01.2024
Member Services Representative
Dominion National
08.2017 - 03.2019
High School - undefined
Madison County High School