Calvin Hidren
Savannah,GA
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Personal Banker/Loan Officer
MCI
09.2022 - Current
- Interacted with 100+ banking customers per week, managing accounts, and handling customers’ needs
- Exceeded quotas by 20% for FY2022 by utilizing consultative selling techniques and building long-term client relationships
- Support new customers in opening checking and saving accounts and applying for loans, including reviewing client financial documentation and transactions
- Provide education to clients on banking products and financial services
- Lyft Customer Service
Lyft Customer Service Remote Representative
Lyft Inc
02.2021 - 08.2022
- Handling All Crash Claims
- Rider reports and Comments
- Refunds
- Keeping permanent record of driver and riders for best experience
- Lost Items
- Damage reports
- Shuttle/Maintenance
Hilton Inn & Suites
08.2017 - 09.2019
- Transporting guest to hotel designated areas
- Handling information guest might have
- Maintenance on building
- Keeping hotel in good condition.
CSR - Customer Service Representative
Jacksonville Golf & Country Club
04.2017 - 08.2019
- Handling quest concerns or performing duties such as
- Payment History
- Fees
- Finding ways to better there experience
- Wedding Receptions
- Banquets
- Company Events
- Performed data entry for orders, shipments, and customer information
- Managed client records
- Set up client appointments
- Performed customer service surveys
- Answered calls from customers
Customer Service Representative
Walmart
08.2015 - 12.2016
- As a customer service representative it is my goal and duty to make sure every customer need, questions, or wants are handled in a timely, professional manor
- Answering phone calls
- Handling refunds
- Payment and Receiving
- Shipping
- Technical Support
- General Questions
Shift Supervisor/Customer Service
Logan's Roadhouse
02.2013 - 07.2016
- Solve employees conflicts
- Hire quality workers
- Line prep
- Line cook
- Manage employee hours and salary
- Inventory count
- Truck orders and receiving
Front End Supervisor
Sticky Fingers
04.2009 - 09.2015
- Managed employees hours/shifts
- Perform kitchen duties on cook line
- Maintain quality food in fast pace environment
- Inventory count
- Store deposit and finance manager
Education
Associate of Arts - General Studies
Savannah Technical College
Savannah, GA12.2010
Bachelor of Science - Mass Communications
Savannah State University
Savannah, GA05.2009
Skills
- Financial Services
- Credit Card Applications
- ID Verification
- Money Transfers
- Service-Orientation
- Customer Consulting
- Recordkeeping Strengths
- Time Management
- Credit Card Payment Processing
- Refund Processing
- Professional Telephone Demeanor
- Multi-Line Telephone Operation
- Data Entry
- Analytical and Critical Thinking
Additional Information
- Awards , Employee Of The Month April 2015 I was nominated and one the employee of the Month award at my store 2344 in Savannah GA.
Timeline
Personal Banker/Loan Officer
MCI
09.2022 - Current
Lyft Customer Service Remote Representative
Lyft Inc
02.2021 - 08.2022
Hilton Inn & Suites
08.2017 - 09.2019
CSR - Customer Service Representative
Jacksonville Golf & Country Club
04.2017 - 08.2019
Customer Service Representative
Walmart
08.2015 - 12.2016
Shift Supervisor/Customer Service
Logan's Roadhouse
02.2013 - 07.2016
Front End Supervisor
Sticky Fingers
04.2009 - 09.2015
Associate of Arts - General Studies
Savannah Technical College
Bachelor of Science - Mass Communications
Savannah State University
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