Summary
Overview
Work History
Education
Skills
Timeline
Generic

Calvin Johnson

Las Vegas

Summary

Goal-oriented professional with exceptional typing speed and effective phone etiquette. Proven ability to enhance customer satisfaction through problem-solving and teamwork.

Overview

5
5
years of professional experience

Work History

Tech Support/Customer Service Representative

Apple
01.2024 - Current
  • Provided exceptional customer service through effective communication and problem-solving techniques.
  • Assisted customers with technical issues, ensuring timely resolution and satisfaction.
  • Managed inquiries using Apple support systems, maintaining accurate records of interactions.
  • Collaborated with cross-functional teams to improve customer experience and streamline processes.
  • Led initiatives to optimize workflow efficiency, resulting in reduced response times for customer queries.
  • Developed training materials that improved onboarding processes for new employees.
  • Trained new agents on procedures, enhancing team performance and knowledge retention.

Store Manager

Dollar General
09.2020 - 01.2024
  • Oversaw daily operations, ensuring efficient store management and optimal customer experiences.
  • Directed inventory control processes, maintaining accurate stock levels and minimizing shrinkage.
  • Trained and mentored staff, fostering a collaborative team environment focused on performance excellence.
  • Implemented promotional strategies, increasing sales and enhancing product visibility within the store.
  • Managed scheduling and staffing to ensure adequate coverage during peak hours while optimizing labor costs.

Education

GED -

Central High School
Bridgeport, CT
06-2003

Skills

  • Typing speed
  • Phone etiquette
  • Goal oriented
  • Aegis CRM
  • Appointment scheduling
  • Billing management
  • Problem-solving
  • Customer service
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Attention to detail

Timeline

Tech Support/Customer Service Representative

Apple
01.2024 - Current

Store Manager

Dollar General
09.2020 - 01.2024

GED -

Central High School