Goal-oriented professional with exceptional typing speed and effective phone etiquette. Proven ability to enhance customer satisfaction through problem-solving and teamwork.
Overview
5
5
years of professional experience
Work History
Tech Support/Customer Service Representative
Apple
01.2024 - Current
Provided exceptional customer service through effective communication and problem-solving techniques.
Assisted customers with technical issues, ensuring timely resolution and satisfaction.
Managed inquiries using Apple support systems, maintaining accurate records of interactions.
Collaborated with cross-functional teams to improve customer experience and streamline processes.
Led initiatives to optimize workflow efficiency, resulting in reduced response times for customer queries.
Developed training materials that improved onboarding processes for new employees.
Trained new agents on procedures, enhancing team performance and knowledge retention.
Store Manager
Dollar General
09.2020 - 01.2024
Oversaw daily operations, ensuring efficient store management and optimal customer experiences.
Directed inventory control processes, maintaining accurate stock levels and minimizing shrinkage.
Trained and mentored staff, fostering a collaborative team environment focused on performance excellence.
Implemented promotional strategies, increasing sales and enhancing product visibility within the store.
Managed scheduling and staffing to ensure adequate coverage during peak hours while optimizing labor costs.