Calvin Mangum
Columbus
Summary
Dynamic and customer-oriented professional with extensive experience as a Bar and Restaurant Manager at The Coldest Sports Bar & Grill. Proven track record in enhancing service quality and optimizing operations through effective schedule management and problem-solving. Committed to passenger safety and satisfaction, leveraging excellent navigation skills and a clean driving record.
Experienced with ensuring safe and timely transportation of passengers. Utilizes effective route planning and navigation skills to maximize efficiency and customer satisfaction. Track record of maintaining clean and well-maintained vehicle to ensure pleasant ride for clients.
Professional driver with strong track record in providing safe, reliable transportation services. Known for excellent navigation skills, punctuality, and customer-first attitude. Communicates effectively with passengers and adapts to changing schedules with ease. Team-oriented and focused on achieving consistent, high-quality results.
Overview
14
14
years of professional experience
Work History
Rideshare Driver
Uber-Lyft
11.2015 - Current
- Delivered exceptional customer service, ensuring safe and pleasant rides for passengers.
- Navigated efficiently using GPS technology to optimize routes and reduce wait times.
- Maintained vehicle cleanliness and adherence to safety protocols for passenger assurance.
- Managed scheduling and coordination of rides to maximize availability and minimize downtime.
- Monitored and resolved passenger inquiries or concerns promptly for improved satisfaction.
- Collaborated with support teams to address service issues, fostering a positive driver-partner relationship.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
Bar and Restaurant Manager
The Coldest Sports Bar & Grill
01.2012 - 11.2015
- Managed daily operations to ensure smooth service and customer satisfaction.
- Developed and implemented staff training programs to enhance performance and service quality.
- Oversaw inventory management, ordering supplies, and minimizing waste to optimize costs.
- Established and maintained relationships with vendors for timely delivery of products and services.
- Coordinated special events and promotions to increase patron engagement and sales revenue.
- Analyzed customer feedback to identify areas for improvement in food and beverage offerings.
- Led team meetings to communicate goals, expectations, and performance metrics effectively.
- Ensured compliance with health regulations and safety standards throughout the establishment.
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Ensured compliance with state liquor laws by monitoring alcohol service and providing ongoing staff education on responsible beverage serving practices.
- Carefully interviewed, selected, trained, and supervised staff.
Education
High School Diploma -
Independence
Columbus, OH06-1986
Skills
- Schedule management
- Excellent navigation
- Customer service
- Passenger transportation
- Vehicle maintenance
- Punctuality
- Customer engagement
- Safe driving
- Cleanliness
- Time management
- Clean driving record
- Defensive driving
- Vehicle inspection
- Fuel efficiency
- Map reading
- Problem-solving
- Multitasking and organization
- Adaptability and flexibility
- Patience and tact
- GPS proficiency
- Hospitable
- Directional sense
- Ride-sharing platform knowledge
- Traffic law knowledge
- Communication
- Passenger safety
- Dependable and trustworthy
- Dependable and reliable
- Effective communication skills
- Customer-oriented
- [State] Driver's license
- Passenger assistance
- Attention to detail
Timeline
Rideshare Driver
Uber-Lyft
11.2015 - Current
Bar and Restaurant Manager
The Coldest Sports Bar & Grill
01.2012 - 11.2015
High School Diploma -
Independence