Summary
Overview
Work History
Education
Skills
Contact
Education
Timeline
Generic

Calvin Martin Jr.

Orlando,FL

Summary

Skilled, driven, and innovative healthcare professional with extensive leadership experience in delivering high-quality patient/client care. Primary focus is on meeting and exceeding projected department goals while maintaining company morale. Collaborated directly with physicians, pharmacists, and C-level executives to drive business development and initiatives. With 17+ years of experience in the specialty pharmacy industry, diligent liaison professional who is honest, ethical, and possesses exceptional conflict resolution talents. Dedicated to efficiently and effectively handling all types of inquiries. Highly organized, efficient, and communicative liaison officer with a strong background in coordinating business operations with internal and external stakeholders. Excels in serving as a middle person in streamlining processes, resolving issues, and improving communications. Innovative and forward-thinking worker with creative problem solving and efficient streamlining skills.

Developed key client relationship management skills in fast-paced sales environment, focusing on understanding client needs and providing tailored solutions. Demonstrated ability to analyze market trends and implement strategic initiatives that drive growth. Seeking to transition into new field, leveraging these transferrable skills to deliver impactful results.

Overview

18
18
years of professional experience

Work History

Regional Account Executive - Transplant

Amber Specialty Pharmacy
05.2024 - Current
  • Streamlined internal processes to improve efficiency, reducing administrative time spent on account management tasks.
  • Utilized CRM software to track account interactions, ensuring accurate documentation and ease of communication between team members.
  • Drove significant revenue increases across multiple product lines by crafting customized solutions tailored to individual client needs.
  • Increased regional sales by building and maintaining strong relationships with key accounts.
  • Managed a diverse portfolio of Nephrology accounts, ensuring all client needs were met in a timely manner.
  • Establish long-term partnerships with key industry players by providing exceptional service and support throughout the sales process.
  • Collaborated with cross-functional teams to ensure seamless onboarding of new clients.
  • Partnered with marketing teams to develop targeted campaigns aimed at driving sales within specific industries or demographics.
  • Exceed sales targets consistently, earning recognition for outstanding performance and contributing to overall team success.
  • Resolved client issues promptly and effectively through skillful negotiation tactics and proactive problem-solving measures.
  • Provided regular updates to management on account performance, market trends, and competitor activity.
  • Delivered engaging presentations to prospective clients, highlighting unique selling points and value propositions of products or services offered.
  • Implemented strategic plans to maximize sales revenue within assigned territories.
  • Communicate by phone, email and travel for face-to-face contact for multiple California Nephrology accounts and Transplant Centers.
  • Utilized customer relationship management systems to document client interactions in Salesforce.
  • Perform effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Developed, maintained and utilized diverse client base.
  • Developed comprehensive territory plans, enabling focused efforts on high-potential areas for maximum results.
  • Boosted regional sales by establishing strong relationships with key accounts and delivering exceptional customer service.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Area Business Liaison

Meijer Specialty Pharmacy
04.2017 - 04.2024
  • Served as the primary point of contact, fostering strong relationships between internal teams and external partners including Dermatology, Gastroenterology, Neurology, Oncology, Nephrology, Immunology, Asthma/Allergy and Rheumatology.
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
  • Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
  • Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
  • Collaborated closely with department heads to identify opportunities for process improvement initiatives.
  • Solved conflicts and addressed issues that occurred between other entities and business.
  • Contributed to the successful execution of company-wide initiatives through diligent tracking of project milestones and deliverables.
  • Increased overall productivity by streamlining internal processes and introducing new tools for more efficient workflow management.
  • Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
  • Investigated escalated liaison issues and implemented appropriate tactics for swift resolution.

Patient Care Supervisor

CVS Pharmacy
10.2009 - 10.2015

Customer Service Representative

CVS Pharmacy
09.2007 - 10.2009

Education

Associate of Arts - General Studies

Brevard Community College
Cocoa, FL
1998

Skills

  • Training and Development
  • Interpersonal abilities
  • Project Planning
  • Issue Resolution
  • Performance reporting
  • Quality Patient Care
  • Community Outreach
  • Analytical Thinking
  • Scheduling
  • Payroll
  • Talent Acquisition
  • Upselling strategies
  • Client engagement
  • Territory management
  • Customer relationship development
  • Sales presentations
  • Client acquisition
  • Pipeline management
  • Revenue growth
  • SalesForce
  • Conflict resolution
  • CRM software

Contact

Orlando, FL 32832

Education

Cocoa, FL

Timeline

Regional Account Executive - Transplant

Amber Specialty Pharmacy
05.2024 - Current

Area Business Liaison

Meijer Specialty Pharmacy
04.2017 - 04.2024

Patient Care Supervisor

CVS Pharmacy
10.2009 - 10.2015

Customer Service Representative

CVS Pharmacy
09.2007 - 10.2009

Associate of Arts - General Studies

Brevard Community College