Calvin Molebatsi
End User Support Engineer
Johannesburg
Summary
Detail-oriented and customer-focused IT Support Desktop Administrator with 5+ years of experience in maintaining troubleshooting and securing enterprise IT environments. Skilled in Windows and macOS platforms, hardware diagnostics, user support, and systems deployment. Adept at balancing technical responsibilities with excellent communication and collaboration across teams.
Overview
7
7
years of professional experience
6054
6054
years of post-secondary education
6
6
Certifications
Work History
End user Support Engineer
WPP
Woodmead
01.2025 - Current
- End-User Support: Deliver Tier 1 and Tier 2 technical support across Windows and macOS platforms, resolving hardware, software, and peripheral issues efficiently.
- Device Setup & Configuration: Deploy desktops, laptops, and mobile devices in compliance with WPP's security and configuration standards.
- Account & Access Management: Administer user accounts and permissions through Active Directory and Microsoft 365, including password resets and group membership.
- Software Deployment: Manage application rollout and updates using JAMF, Intune to maintain consistent system performance and security.
- Asset Management: Track and maintain IT inventory records for all endpoints, handling procurement, deployment, and decommissioning procedures.
- Remote Support: Provide remote assistance through platforms such as TeamViewer, Any Desk, and Microsoft Remote Desktop to minimize downtime for distributed teams.
- Documentation: Maintain comprehensive documentation for IT procedures, troubleshooting steps, and configuration standards to support knowledge sharing and onboarding.
- Collaboration: Partner with global IT teams to align support practices, troubleshoot cross-regional issues, and contribute to group-wide initiatives.
IT Support Desktop Administrator
VML
Woodmead
05.2021 - 01.2025
- Provide timely and effective technical support to VML SA employees via phone, email, and in-person assistance.
- Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, mobile devices, and other peripherals.
- Install, configure, and maintain operating systems, applications, and security software.
- Manage user accounts, permissions, and access controls within the Active Directory environment.
- Assist with the deployment and maintenance of audio-visual equipment for meetings and presentations.
- Create and maintain documentation for IT processes and procedures.
- Monitor and maintain IT inventory, ensuring accurate records of hardware and software assets.
- Collaborate with other IT team members to resolve complex technical issues and implement new technologies.
- Stay up to date with the latest trends and developments in desktop support technologies.
IT Support Desktop Administrator
Wunderman Thompson
Sandton
01.2020 - 01.2024
- Deliver first- and second-line support for hardware, software, and peripheral issues across Windows and macOS environments.
- Install, configure, and maintain desktop systems, ensuring they are secure, up-to-date, and compliant with company policies.
- Administer user accounts, permissions, and access rights using tools like Active Directory and Microsoft 365.
- Track and manage IT assets, including laptops, monitors, and accessories, ensuring accurate inventory records.
- Use tools like JAMF to deploy and update software across the organization.
- Monitor and enforce endpoint security protocols, including antivirus, encryption, and patch management.
IT Technical Support Intern
Vodacom
Midrand
01.2019 - 12.2019
- Provided exceptional customer service when responding to help desk requests, maintaining professionalism at all times.
- Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
- Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
- Collaborated with colleagues to implement innovative solutions for recurring technical challenges.
- Enhanced system performance by regularly updating software and conducting routine maintenance checks.
- Developed strong rapport with staff members, building trust as a reliable resource for IT support needs.
Education
NQF Level 3 - End User Computing
MICT SETA
NQF Level 4 - Technical Support (Awaiting For Certificate)
MICT SETA
Grade 12 -
Masithwalisane Secondary School
Skills
Desktop & Laptop Support (Windows/macOS)
Active Directory & Group Policy Management
Remote Desktop Support (TeamViewer, Any Desk, LogMeIn Rescue)
Software Deployment (JAMF, Intune and Kandji)
Hardware Troubleshooting & Replacement
Network Configuration (LAN/Wi-Fi/VPN)
Incident & Ticket Management (ServiceNow, JIRA)
Support Technician
Microsoft Azure Fundamentals
Certification
CompTIA A+ (Certificate expired)
Timeline
End user Support Engineer
WPP
01.2025 - Current
IT Support Desktop Administrator
VML
05.2021 - 01.2025
IT Support Desktop Administrator
Wunderman Thompson
01.2020 - 01.2024
IT Technical Support Intern
Vodacom
01.2019 - 12.2019
NQF Level 3 - End User Computing
MICT SETA
NQF Level 4 - Technical Support (Awaiting For Certificate)
MICT SETA
Grade 12 -
Masithwalisane Secondary School