CALVIN NAZIR DADZIE
Summary
Certified Technical Support Engineer with a solid background in troubleshooting and resolving complex technical issues while maintaining high customer satisfaction. Skilled in various programming languages, network configurations, and system diagnostics. Known for providing efficient solutions to hardware and software problems and contributing positively to team performance. Proven ability to translate complex concepts into layman's terms enhancing user understanding.
Overview
14
14
years of professional experience
Work History
Technical Support Engineer
Redis Labs
02.2020 - 12.2024
- Provided technical support for Redis database users via email and chat.
- Configured, maintained, and monitored computer systems for optimal performance.
- Diagnosed and resolved software issues in client environments effectively.
- Documented solutions and created knowledge base articles for common problems.
- Monitored system performance and reported anomalies to relevant teams promptly.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Provided technical support to customers by troubleshooting and resolving hardware and software issue
Forklift Operator and Material Handler
1Direction (First Solutions)
Lavergne
05.2022 - 07.2023
- Demonstrated and applied all the company’s product knowledge.
- Loaded, unloaded and sorted cargo as part of accurate and efficient for shipments.
- Organized pallets of boxes for easy transport between the customer’s location and the storage facility.
- Oversaw warehouse operations and ensured that proper shipping procedures were followed.
- Packed items into appropriate shipping containers.
Quality Control Auditor
Elwood Staffing
Nashville
05.2011 - 08.2022
- Investigators in developing corrective and preventive actions by participating in compliance and providing data interpretation.
- Conducted a visual inspection of products to determine if they met quality standards.
- Provided quality assurance at every stage of the product development process from manufacturing to packaging.
- Ensured that all safety and clean-up procedures were followed.
- Checked the quality of raw materials and finished products and discarded anything that didn’t meet safety standards.
- Nashville, TN Elwood staffing (Ceva logistics). Quality control auditor (2011-2012)
Education
Bachelor of Science - Marketing
University of Professional Studies, Accra (UPSA)
Madina, Greater Accra01.2010
High School -
Accra High School
Accra, Greater Accra Region01.2006
Skills
- Remote support
- System monitoring
- Technical troubleshooting
- Database management
- Problem solving
- Attention to detail
- Compliance auditing
- Networking fundamentals
- Technical support
- Hardware configuration
- System diagnostics
Training
- CNC PROGRAMMING – OCTOBER 2024
- Lewis’s bakery – Murfreesboro, TN
- Prepare CNC machines for production, including loading programs and selecting tools.
- Run CNC machines, monitoring production and adjusting parameters as needed.
- Inspect parts for quality and accuracy.
- Identify and report issues with CNC programs, machines, or tools.
- Perform routine maintenance tasks, such as cleaning and lubricating machines.
- Load and unload materials, fixtures, and tools.
- Take precise measurements using calipers, micrometers, and other tools.
- Record production data, including quantities, quality, and issues.
- Work with CNC programmers, engineers, and other production staff.
- Follow safety guidelines and wear personal protective equipment.
- Ensure machine guards are in place and functioning.
- Respond to emergencies, such as machine malfunctions.
- Submit reports on production quantities, quality, and issues.
- Monitor tooling, materials, and supply levels.
- Coordinate production schedules with supervisors.
- Basic understanding of CNC programming languages (e.g., G-code, M-code)
- Familiarity with CNC machines and control systems
- Knowledge of machining processes and techniques
- Mechanical aptitude and problem-solving skills
- Attention to detail and quality focus
Timeline
Forklift Operator and Material Handler
1Direction (First Solutions)
05.2022 - 07.2023
Technical Support Engineer
Redis Labs
02.2020 - 12.2024
Quality Control Auditor
Elwood Staffing
05.2011 - 08.2022
Bachelor of Science - Marketing
University of Professional Studies, Accra (UPSA)
High School -
Accra High School
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