Calvin Osenbach
Ogden,UT
Summary
Versatile and results-oriented professional with experience at UPS and the IRS, showcasing exceptional problem-solving and customer service skills. Excelled in roles requiring adaptability, keen attention to detail, and the ability to enhance customer experiences. Track record of efficiently managing tasks and contributing to team success through effective communication.
Overview
3
3
years of professional experience
Work History
Unloader
UPS
12.2024 - Current
- Responsible for loading and unloading packages from UPS trucks, trailers, and package cars
- Sort packages into designated sections based on delivery routes or destinations
- Scan packages to verify their contents and ensure proper tracking
Clerk
Internal Revenue Service
03.2023 - 07.2024
- Reviewing and identifying forms;
- Preparing inventory reports
- Transcribing and keying taxpayer documents;
- Opening, sorting, and routing mail;
- Filing;
- Updating systems;
- Processing individual and business returns;
- Reviewing Forms W-2 for conditions that meet Criminal;
- Investigation criteria;
- Preparing special reports;
- Screening documents, forms, and letters
- Experience analyzing and resolving problems, adjusting accounts, and providing information on financial issues
Customer Service Specialist/Cashier
Kents
05.2022 - 01.2023
- Regularly exercise customer service best practices;
- Communicate frequently with customers in pleasant tone with appropriate, educated language;
- Make a memorable experience for each customer;
- Represent the company by providing good service, being optimistic, happy affect
Education
High School Diploma -
Fremont High School
Ogden05.2024
Skills
- Understand Tagalog
- Adaptability to change
- First aid training
- Problem-solving
- Customer service
- Attention to detail
Languages
Tagalog
Limited
References
References available upon request.
Timeline
Unloader
UPS
12.2024 - Current
Clerk
Internal Revenue Service
03.2023 - 07.2024
Customer Service Specialist/Cashier
Kents
05.2022 - 01.2023
High School Diploma -
Fremont High School
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