CALVIN R. ALEXANDER
8 Fenway Lane Hanscom AFB,MA
Summary
AS A Housing Management SPECIALIST WITH Over 15 YEARS OF EXPERIENCE, I'M RESPONSIBLE FOR OPTIMIZING THE BUSINESS' DAILY OPERATIONS, ENSURING SMOOTH PROCESS FLOW TO PROVIDE THE BEST SERVICES TO OUR SERVICE MEMBERS/CLIENTS. AS AN OPERATIONS SPECIALISTS' MY DUTIES INCLUDE ANALYZING BUSINESS PROCEDURES, IDENTIFYING OPPORTUNITIES FOR SUPPORT IMPROVEMENT, TRACKING THE DEPARTMENT'S METRICS AND ACTIVITIES, PROVIDING ASSISTANCE TO THE GARRISON, SUGGESTING STRATEGIES FOR OPERATIONS EFFICIENCY, AND MANAGING SUPPORT INQUIRIES AND COMPLAINTS. AS A CONTRACT TECHNICAL OPERATIONS SPECIALIST I'M AN EXCELLENT TEAM PLAYER AND DETAIL-ORIENTED, AS WELL AS HAVE A PROVEN TIME-MANAGEMENT AND DECISION-MAKING SKILLS TO MEET MILITARY/GARRISON ' NEEDS AND SUPPORT THE OPERATIONS' OBJECTIVES.
Experienced with asset allocation, risk management, and financial analysis. Utilizes strategic investment approaches to maximize portfolio performance and mitigate risks. Track record of effective communication with stakeholders and insightful decision-making.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Housing Chief/Element Asset Manager
US Airforce
07.2024 - Current
- Coordinated cross-functional teams to streamline operations and improve communication across departments.
- Analyzed workflow processes to identify inefficiencies and recommend actionable improvements.
- Developed training materials to enhance staff understanding of organizational policies and procedures.
- Facilitated meetings to gather input from stakeholders, ensuring alignment on project objectives.
- Provided support in the preparation of strategic reports, enhancing decision-making accuracy for leadership.
- Mentored junior staff on best practices in management processes, fostering professional growth within the team.
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
- Oversaw budget planning and financial analysis, ensuring accurate forecasting and prudent fiscal decisionmaking.
- Delivered successful projects within deadlines through effective time management and resource allocation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
- Managed housing assignments and coordinated resident services to enhance community living experience.
- Conducted inspections of facilities to ensure compliance with health and safety regulations.
- Implemented efficient housing processes that improved resident satisfaction and reduced turnover rates.
- Trained staff on policies, procedures, and customer service best practices to enhance operational effectiveness.
- Analyzed housing data to identify trends and recommend strategic improvements for resource allocation.
- Led initiatives to streamline communication between residents and management, fostering a collaborative environment.
- Oversaw maintenance schedules and coordinated repairs, ensuring timely resolution of facility issues for residents.
- Facilitated conflict resolution between tenants, promoting a positive living environment for all residents.
- Coordinated move-in/move-out processes efficiently while minimizing vacancy periods.
- Developed strong relationships with community organizations to promote available housing options and resources.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Housing Director/Housing Manager/Housing COR/Contracts/OPS Support Specialist
Kwajalein Atoll
12.2022 - 07.2024
- Serve as the Housing Manager reporting to the DPW Director located in the Directorate of Public Works (DPW) at a large multi-mission installation.
- Responsible for broad management functions in support of the operations and utilization of the following housing management programs: Housing Services Office, Army Lodging (PAL), and Army Family Housing (AFH).
- Provide technical housing information to the Garrison Commander/CSM, and other installation staff during our weekly briefs.
- Duties include representing Department of the Army (DA), IMCOM, and the Garrison objectives.
- Responsible for the accomplishment of broad management functions with the planning, management, administration and implementation of the technical and administrative operations of the housing management programs.
- Lead on all briefs on the Garrison which includes: incoming briefs/outgoing briefs/stakeholders meetings/ARMA program/EHM/OHR, and training.
- Ensure that all aspects of the DA portfolio and asset management (PAM) procedures are followed.
- Provide oversight for projects annual income stream, and help develop Garrison policies for all aspects of the housing programs.
- Part of many projects that I have made an impact on the Garrison were: to develop overall installation plans and procedure for new AFH sustainment, to include restoration, modernization, and/or replacement projects.
- Help in the development of overall installation plans and procedures as well as with Basic Allowance for Housing (BAH) data collection and reports submission.
- Responsible for the oversight of all AFH related activities including utilization and day-to-day operations.
- Large multi-mission installation.
- Knowledge and skills in directing the application of housing management principles, concepts, and methodology to a variety of conventional and unusually difficult assignments.
- Knowledge of a wide range of federal and Army housing policies and requirements.
- Extensive knowledge of housing trends and market acceptability to develop long-range plans.
Housing Manager/UPH Housing Operations
White Sands Missile Range
07.2020 - 12.2022
- Serve as the Housing Manager reporting to the Chief Housing Division located in the Directorate of Public Works (DPW) at a large multi-mission installation.
- Responsible for broad management functions in support of the operations and utilization of the following housing management programs: Housing Services Office (RCI), privatized Army Lodging (PAL), and Army Family Housing (AFH).
- Provide technical housing information to the Garrison Commander/CSM, and other installation staff during our weekly briefs.
- Duties include representing Department of the Army (DA), IMCOM, and the Garrison objectives.
- Responsible for the accomplishment of broad management functions with the planning, management, privatization initiative program, administration and implementation of the technical and administrative operations of the housing management programs.
- Lead on all briefs on the Garrison which includes: incoming briefs/outgoing briefs/stakeholders meetings/ARMA program/EMH/ABMP, and training.
- Ensure that all aspects of the DA portfolio and asset management (PAM) procedures are followed.
- Provide oversight for projects annual income stream, and help develop Garrison policies for all aspects of the housing programs.
- Large multi-mission installation.
- Knowledge and skills in directing the application of housing management principles, concepts, and methodology to a variety of conventional and unusually difficult assignments.
- Knowledge of a wide range of federal and Army housing policies and requirements.
- Extensive knowledge of housing trends and market acceptability to develop long-range plans.
Housing Management Specialist/Operation Housing Manager
Camp Zama/SHA Army Base
01.2019 - 07.2020
- Serve as the Housing Management Specialist/Housing Operations Manager for Camp Zama Japan.
- Coordinating and supervising 5 branch departments: unaccompanied/off-post/on-post/furnishing, and warehouse.
- Manage and execute the housing services branch activities by developing, adapting and interpreting a variety of DOD, DA and IMCOM-K directives.
- Supervise the assignments and terminations of units/quarters and responsible for the inspection process for all private rental and leased assets.
- Interface with company and battalion level 1st sergeants and commanders and the Garrison Command Sergeant Major to resolve disputes from customers.
- Direct responsibility for the management and control over a number of programs to provide permanent and transient housing, furnishings, and equipment to soldiers and eligible civilians.
- Military installation in Japan.
- Knowledge of the housing management procedures and practices concerning the planning, organizing and managing of government owned, leased or privately owned housing facilities.
- Knowledge of local laws, regulations, and ordinances of governing landlord and tenants responsibilities and relationships.
Education
BACHELOR DEGREE - BUSINESS MANAGEMENT & ADMINISTRATION
CANTERBURY UNIVERSITY
CHESHIRE, UNITED KINGDOM01.1994
Skills
- Qualitative analysis
- Securities safekeeping
- Real estate analysis
- Property appraisals
- Property management
- Maintenance planning
- Risk management
- Asset optimization
- Environmental compliance
- Market forecasting
- Partnership oversight
- Asset management
- Teamwork and collaboration
- Excellent communication
- Relationship building
- Team management
Accomplishments
- Identified Health and Life issues in the Airmen Dorm building that has lead to a Repair of all HVAC system repairs which led to a $387,000 project kickoff meeting as well as a on-site investigation. The results from this project will will ensure that the Airmen have ventilation added to all dorm rooms which will include bathrooms. As well as re-looking at the gas system in the building that has made a a impact to ensuring the heath life and safety for all Airmen. I also completed a replacement of all furniture in the dorm building as well as all brand new furniture for the day room. I also completed a new project for the FMO warehouse that has not been in place for over 15 years. This will ensure that the MHO has the compliance FMO warehouse in place. The MHO has also received the two Housing Excellent rewards in 2025. I've also help to ensure that to ensure all regulations as well as policies, are met to ensure that everyone stays on the same page that also helps to ensure that everyone understands the big picture regarding housing operations.
Certification
- TRAVEL CARD PROGRAM MANAGEMENT, 2015-05-21
- NEO COURSE-PRIOR/RETIRED MILITARY, 2015-05-27
- SECURITY ADMINISTRATION, 2015-05-19
- FORCE PROTECTION, 2015-05-19
- SUICIDE PREVENTION, 2015-05-19
- RECORDS CUSTODIAN, 2015-05-26
- HUMAN RELATIONS, 2015-05-19
- AIR FORCE RISK MANAGEMENT FUNDAMENTALS, 2015-06-04
- BASE RECORDS MANAGEMENT TRAINING, 2015-06-24
- UNIT PRIVACY MONITOR (UPM) TRAINING, 2015-07-23
- SPONSORSHIP APPLICATION & TRAINING (ESAT), 2015-10-05
- DOD GOVERNMENT PURCHASE CARD, 2015-11-02
- GSA SMARTPAY PURCHASE TRAINING, 2015-11-03
- PURCHASE CARD ONLINE SYSTEM (PCOLS), 2015-11-03
- ARMY PKI ENHANCED TRUSTED AGENT (ETA) TRAINING, 2019-03-27
- EMASS TRAINING, 2019-03-26
- RISK MANAGEMENT FRAMEWORK TO FEDERAL INFORMATION SYSTEMS, 2019-03-13
- GREEN PROCUREMENT PROGRAM TRAINING, 2019-04-22
- PROGRAMS & POLICIES- TDY TRAVEL POLICIES 101, 2019-01-28
- DTS TRAVEL DOCUMENTS (DTS) 101, 2019-02-27
- PROGRAMS & POLICIES- MANAGING TRAVEL CARD MISUSE, 2019-01-28
- CYBER AWARENESS CHALLENGE TRAINING, 2019-01-24
- U.S. BANK CORPORATE PAYMENT SYSTEM, 2019-04-21
- MICRO-PURCHASES AND SECTION 508 REQUIREMENTS COURSE, 2019-01-01
- DOD AUTHORIZING OFFICIAL (AO) COMPUTER-BASED TRAINING, 2019-03-28
- CYBER AWARENESS CHALLENGE 2021
- THE VOICE OF LEADERSHIP: EFFECTIVE LEADERSHIP, 2020-05-14
- THE REALITY OF BEING A FIRST-TIME MANAGER, 2020-05-18
- BUILDING A LEADERSHIP DEVELOPMENT PLAN, 2020-05-19
- SECURITY EDUCATION, TRAINING & AWARENESS, 2021-09-28
- CS 104 INTRODUCTION TO CONFLICT RESOLUTION AND MEDIATION, 2022-01-19
Timeline
Housing Chief/Element Asset Manager
US Airforce
07.2024 - Current
Housing Director/Housing Manager/Housing COR/Contracts/OPS Support Specialist
Kwajalein Atoll
12.2022 - 07.2024
Housing Manager/UPH Housing Operations
White Sands Missile Range
07.2020 - 12.2022
Housing Management Specialist/Operation Housing Manager
Camp Zama/SHA Army Base
01.2019 - 07.2020
BACHELOR DEGREE - BUSINESS MANAGEMENT & ADMINISTRATION
CANTERBURY UNIVERSITY
Personal Information
- Citizenship: U.S CITIZEN
- Nationality: U.S. Citizen
Clearance
ACTIVE SECRET CLEARANCE