Calvin Revis
Houston,US
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Customer Service/Technical Specialist
Dottie Land Computers
Houston, TX
01.2008 - Current
- Diagnose customers' Apple/Windows computers needs when they arrive
- Updated or installed software for customers to ensure computer efficiency
- Assisted customers with new computer and accessory purchases
- Identified hardware issues caused by component failures using approved diagnostic tools
- Removed malware and viruses from laptops and desktop systems using specialized software
- Disassembled computer systems to troubleshoot and resolve hardware issues
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Monitored systems in operation and quickly troubleshot errors
- Explained security measures in simple terminology to help users understand malware and phishing threats
- Diagnosed and executed resolution for network and server issues
- Installed and maintained remote work systems to facilitate virtual employee access to technology for continued operation
- Updated and installed new software on desktop and laptop computers to maintain latest technology
- Refurbished used computers and technological equipment
- Established, repaired and optimized networks by installing wiring, cabling and devices
- Set up PCs, projectors, and microphones for use in video conferencing rooms
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
Flight Attendant Trainee
United Airlines
Houston, TX
11.2023 - 11.2023
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff
- Used excellent customer service skills in addressing passengers' needs
- Delivered food and beverage service, reading material and other in-flight services.
Customer Service Agent
Southwest Airlines
Houston, TX
06.2022 - 11.2023
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities
- Delayed or canceled flights or deviated from planned route or destination to exercise precaution in TEAMs
- Monitored and interpreted instruments to determine flight status, airline condition and geographic position.
Route Driver
Load Connection
Houston, TX
03.2014 - 01.2016
- Inspected and loaded delivery trucks and picked up customer returns
- Logged mileage, stops, orders and carton counts for each route
- Planned daily rounds to determine most efficient way to distribute newspapers
- Completed daily pre- and post-trip vehicle inspections
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders
- Maintained positive relationships with customers to promote continued business opportunities
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor
- Operated delivery vehicles safely and efficiently
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction
- Communicated regularly with dispatcher for delivery route details and changes.
Tanker Driver
Southern Star Concrete
Houston, TX
12.2006 - 12.2007
- Completed logs and reports for every trip detailing fuel delivery times, mileage covered and amount of fuel consumed
- Inspected vehicles regularly to identify issues quickly, reporting problems to company mechanics
- Maintained safe driving habits to protect property and general public on roadways
- Inspected vehicle prior to and after completing shifts, noting damage or issues in detailed logs
- Conducted daily DOT pre-trip inspections according to set checklist
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays
- Applied defensive driving and safety techniques to prevent accidents
- Submitted daily mileage log with trip sheet, fuel, maintenance and delivery documentation
- Planned efficient routes and adjusted strategies based on current weather and traffic information
- Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations
Education
High School Diploma -
Consolidated Willowridge High School
Some College (No Degree) -
Houston Community College
Skills
- Desktop support
- Mac systems
- Software diagnosis
- PC component diagnostics
- Application support
- Customer service expert
- Microsoft Outlook
- Adobe and Adobe Flash
- Complaint resolution
- Microsoft Office Specialist (MOS) Expert
- Windows 10
- Creative problem solving
- Exceptional customer service
- Service standard compliance
- Sales expertise
Timeline
Flight Attendant Trainee
United Airlines
11.2023 - 11.2023
Customer Service Agent
Southwest Airlines
06.2022 - 11.2023
Route Driver
Load Connection
03.2014 - 01.2016
Customer Service/Technical Specialist
Dottie Land Computers
01.2008 - Current
Tanker Driver
Southern Star Concrete
12.2006 - 12.2007
High School Diploma -
Consolidated Willowridge High School
Some College (No Degree) -
Houston Community College
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