Friendly hard worker with exceptional hospitality skills seeking opportunity to join US-based airline as flight crew member. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Hi, I’m
Calvin Revis
Customer Service Representative
Houston,TX
Summary
Overview
17
years of professional experience
5
years of post-secondary education
Work History
United AirlinesHouston, TX
Flight Attendant Trainee
Nov - 12.2023
Job overview
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Delivered onboard customer service including food and beverage service.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Responded to medical emergencies as needed during flights.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Completed paperwork related to passenger manifests accurately after each flight.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
Southwest AirlinesHouston, TX
Airport Customer Service Agent
06.2022 - 11.2023
Job overview
- Greeted passengers and provided boarding instructions
- Collected baggage charges and accepted baggage for check-in
- Responded politely to passenger complaints regarding ticketing and baggage handling
- Managed gate, ramp and cabin services for each flight
- Utilized PA system to announce departures and changes to landings
- Processed reservations and issued travel and hotel vouchers
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets
- Provided clients with assistance in preparing required travel documents and forms
- Printed itineraries and tickets passengers each day
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Dottie Land ComputersHouston, TX
Customer Service/Technical Specialist
01.2008 - Current
Job overview
- Diagnose customers' Apple/Windows computers needs when they arrive
- Updated or installed software for customers to ensure computer efficiency
- Assisted customers with new computer and accessory purchases
- Identified hardware issues caused by component failures using approved diagnostic tools
- Removed malware and viruses from laptops and desktop systems using specialized software
- Disassembled computer systems to troubleshoot and resolve hardware issues
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
Load ConnectionHouston, TX
Route Driver
03.2014 - 01.2016
Job overview
- Delivered goods and services to customers on time and in excellent condition
- Maintained safe driving history with no critical incidents over 1 1/2-year timeframe
- Delivered fast, friendly service while addressing customer concerns and complaints head-on using knowledge of company policies to develop successful solutions
- Maintained clean, functional vehicle to give professional appeal to customers and prevent breakdowns.
Southern Star ConcreteHouston, TX
Tanker Driver
12.2006 - 12.2007
Job overview
- Completed logs and reports for every trip detailing fuel delivery times, mileage covered and amount of fuel consumed
- Inspected vehicles regularly to identify issues quickly, reporting problems to company mechanics
- Maintained safe driving habits to protect property and general public on roadways
- Inspected vehicle prior to and after completing shifts, noting damage or issues in detailed logs
- Conducted daily DOT pre-trip inspections according to set checklist
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays
- Applied defensive driving and safety techniques to prevent accidents
- Submitted daily mileage log with trip sheet, fuel, maintenance and delivery documentation
- Planned efficient routes and adjusted strategies based on current weather and traffic information
- Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations
Education
Willowridge High SchoolHouston, TX
High School Diploma
08.1981 - 12.1984
University Overview
Houston Community CollegeHouston, TX
No Degree from Business Technology
08.1985 - 06.1987
University Overview
Skills
- RFP Process
- Customer Needs Analysis
- Business Development
- Persuasive Communication
- Knowledge of Product Features
- Attention to Detail
- Installation and Production Estimation
- Problem-Solving
- Conflict Resolution
- Face-To-Face Communication
- Product Features
- Customer Service
- Delivery Management
- Product Selection and Upselling
- Customer Communication
- Reservation Confirmation
- Issue Resolution
- Regulatory Compliance
- Payment Processing
- Critical Thinking
- Group Travel
- Personal Travel
- Checking and Weighing Baggage
- Time Management
- Creative Thinking
- Lost Baggage Tracing
- Upselling and Cross Selling
- Calm Under Pressure
- Special Needs Assistance
- Active Listening
- Itinerary Planning
- Accommodation Planning
- Computer Reservation Software
- Fare and Fee Calculations
- Documentation and Reporting
- Customer Documentation Review
- Data Entry
- Boarding Pass Assignment
- Microsoft Office
- Customer Service and Assistance
- Customer Relations
- Problem Resolution
- Telephone Etiquette
- Team-Building Exercises
- High-Volume Call Environments
- Agent Assistance
- Customer Relationship Management
- Quality Deliverables
- Understanding Customer Needs
- First-Tier Technical Support
Timeline
Airport Customer Service Agent
Southwest Airlines
06.2022 - 11.2023
Route Driver
Load Connection
03.2014 - 01.2016
Customer Service/Technical Specialist
Dottie Land Computers
01.2008 - Current
Tanker Driver
Southern Star Concrete
12.2006 - 12.2007
Houston Community College
No Degree from Business Technology
08.1985 - 06.1987
Willowridge High School
High School Diploma
08.1981 - 12.1984
Flight Attendant Trainee
United Airlines
Nov - 12.2023
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