Calvin Schilling
Rapid City,SD
Summary
Proven leader and efficient multitasker, I excelled at Hardee's Restaurant by enhancing team performance and customer satisfaction. My expertise in customer service and inventory management, coupled with a knack for problem-solving and collaboration, drove significant improvements. Demonstrating integrity and a commitment to excellence, I successfully mentored new staff, ensuring quality and efficiency in fast-paced environments.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Crew Member
Hardees Resturamt
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Shift Manager
Hardee’s Restaurant
10.2020 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Cleaning and sanitizing
- Self-discipline
- Flexible schedule
- Integrity and honesty
- Initiative and Self-motivation
- Leadership qualities
- Heavy lifting
- Store opening and closing
- Crew leadership
- Valid Driver's license
- Complex Problem-solving
- Inventory restocking
- Supplies monitoring and restocking
- Telephone etiquette
- Positive company representation
- Assertiveness
- Salesmanship
- Inventory counts
- Willingness to learn
- Reliability and punctuality
- Task prioritization
Certification
Serv Safe certified
Timeline
Shift Manager
Hardee’s Restaurant
10.2020 - Current
Crew Member
Hardees Resturamt
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