Calvin Schoepp
Warren,MN
Summary
Accomplished Eligibility Worker and Correctional Officer with a proven track record at Marshall County Social Services and Sheriffs Department, respectively. Expert in policy knowledge and crisis intervention, I excel in high-pressure environments, ensuring safety and compliance. Demonstrated success in enhancing customer satisfaction and fostering significant client relationships through exceptional communication and empathy.
Overview
25
25
years of professional experience
Work History
Eligibility Worker-Long Term Care Specialist
Marshall County Social Services
12.2022 - Current
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Established rapport with clients through empathetic listening, clear communication, and professional demeanor during interviews.
Correctional Officer/Corrections Officer/911 Dispatcher
Marshall County Sheriffs Department
04.2013 - 12.2022
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
International Production Business Associate
Digi-Key
10.2011 - 04.2013
- Engaged with customers to build business relationships.
- Evaluated competitive landscape regularly to inform strategic planning decisions, leading to sustained business growth in dynamic markets.
- Coordinated events and conferences that showcased the company''s expertise, strengthening its reputation within the industry.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
Customer Service Representative
AmeriPride Linen & Uniform Services
02.2000 - 10.2011
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Developed strong relationships with clients, fostering loyalty and repeat business for the company.
Education
Associate of Arts - Social Sciences
Minnesota State University-Moorhead
MoorheadNo Degree - Social Work
University of North Dakota
Grand Forks, NDSkills
- Written and verbal communication
- Disability Awareness
- Policy Knowledge
- Cross-cultural sensitivity
- Social program eligibility
- Patience and Tolerance
- Prioritization
- Situational Awareness
- Conflict resolution skills
- Mental health awareness
- Self-defense tactics
- Crisis intervention training
Affiliations
- Marshall County Group Home Board of Director member since 2023
- Vote Yes school referendum committee for WAO School District since 2022
Additional Information
Majority of all my volunteer time involves projects or time at the Warren Alvarado School District
5th Grade Class Trip
6 years ago my wife and I helped create an annual class trip each February for all 5th graders in Warren Alvarado Oslo schools that involves taking a bus to Lake of the Woods, riding out to an ice house in a Bombardier, and ice fishing for the day. We coordinated this trip with MN DNR, a local ice fishing guide,WAO Ed Foundation, and worked to fund all the equipment and cost through local businesses and donations. The teachers incorporate Lake of the Woods into all courses over a period of time and end the unit with this trip. I am fortunate to still be able to go with and chaperone each year.
Substitute Paraprofessional
During majority of my time working at the Marshall County Sheriff's Office I would fill in at the Warren Alvarado Oslo as a substitute paraprofessional when I had days off or if I worked the night shift. I did get paid sometimes for my work but I often would just help out as needed. Once I started working for Social Services I was no longer able to fill in as needed.
Miscellaneous Volunteering at the School
Over the 20 plus years of being married to a special eduction teacher, I am continually helping out when a need arises. This includes things such as assisting with track and field days, school carnivals, or talent shows, helping move staff when changing classrooms, bringing food and treats to school staff during COVID (I like to grill). Building things for classrooms, or replacing countertops in a classroom just to name a few.
Timeline
Eligibility Worker-Long Term Care Specialist
Marshall County Social Services
12.2022 - Current
Correctional Officer/Corrections Officer/911 Dispatcher
Marshall County Sheriffs Department
04.2013 - 12.2022
International Production Business Associate
Digi-Key
10.2011 - 04.2013
Customer Service Representative
AmeriPride Linen & Uniform Services
02.2000 - 10.2011
Associate of Arts - Social Sciences
Minnesota State University-Moorhead
No Degree - Social Work
University of North Dakota
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