CALVIN SMITH
Reidsville,NC
Summary
With over 20 years of retail management experience, I am an e-commerce specialist at evend.com, an online marketplace that connects buyers and sellers of various products and services. I am responsible for creating and implementing digital marketing strategies, especially on YouTube, to increase brand awareness, customer engagement, and sales conversions. I have a strong background in store layout, display, and merchandising, as well as in resolving customer problems and complaints. I have also developed skills in virtual management, productivity, and collaboration, thanks to my ongoing MBA program at Capella University and several online certifications. I am passionate about e-commerce and digital marketing, and I am always eager to learn new trends and best practices. My goal is to deliver on organizational objectives and exceed customer expectations, while also advancing my career in the e-commerce industry.
Overview
37
37
years of professional experience
Work History
E-Commerce Manager
Revend
Reidsville, NC
01.2023 - Current
- Managed and directed facility staff by handling assignment delegation and timely completion.
- Assessed facility operations and employee activities to enforce and adhere to workplace safety regulations.
- Enforced compliance with OSHA regulations and company policies.
- Supervised vendors and contracts to support office environment.
- Managed leasing of facility space.
- Participated in architectural and engineering planning and design.
- Inspected equipment, facility grounds, external building structure and systems on regular basis.
General Manager
Best Buy
Summerville, SC
08.2015 - 09.2023
- Trained employees on duties, policies and procedures
- Recruited, interviewed and hired qualified staff for open positions
- Created schedules and monitored payroll to remain within budget
- Recruited, trained and empowered employees to achieve key performance indicators
- Tracked monthly sales to generate reports for business development planning
- Administered employee discipline through verbal and written warnings
- Managed inventory levels and conducted corrective action planning to minimize long-term costs
- Guided management and supervisory staff to promote smooth operations
- Conducted employee evaluations to provide adequate feedback and recognize quality performance
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
- Implemented successful business strategies to increase revenue and target new markets.
Services and Sales Manager
Best Buy Stores
Charleston, SC
01.2003 - 07.2015
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Delegated work to staff, setting priorities and goals
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked
- Forecasted customer demand to set prices or credit terms for goods or services.
Wellness Facilitator
Heath, US Navy
Charleston, SC
01.2001 - 01.2004
- Taught personal responsibility classes to newly assigned Navy Personnel, This included Teaching Financial responsibility classes (how to manage credit, checking accounts, creating and following a budget) and time management.
- Eliminated learning gaps and effectively instructed students utilizing wide variety of innovative teaching aids and motivational and implementation strategies.
Front End Supervisor
Old Navy
Charleston, SC
01.2001 - 01.2003
- Managed front lanes
- Resolving all customer service issues, drove sales, managed cashier staff, opened and closed store which included making all cash deposits
- Major accomplishments in this position included developing a reward and recognition program aimed at increasing Old Navy Credit Card applications
- This program resulted in a 30% increase in credit card applications, which directly correlated with a significant increase in revenue for the store.
Weather Forecaster
United States Armed Forces
12.1986 - 12.1999
- At group home for trouble teens
- Responsible for developing and managing treatment plans
- I managed a staff of 20 counselors
- Managed home schooling program
- Major accomplishment in this position was developing computer based GED training program to help clients study for and pass GED This resulted in a 95% pass rate for clients taking GED up from a 40% this equated to 48 clients receiving their GEDs
- Performed and managed weather and space environmental functions, activities and operations, including observing analyzing and forecasting to support Air Force, Army, and DOD operations
- Coordinated and maintained liaisons with other agencies to ensure weather support requirements were satisfied
- Significant accomplishments in this position, provided administrative and technical support for sustaining Joint Weather Training Facility Operations
- Supplied tailored weather products and maintained a master chart display area for over 120 inter-service and civilian instructors and more that 1,800 students
- Community Involvement
- Boys and Girls Club
- Orphanage Honduras Central America
- Help build homes for Habitat for Humanity
- Help renovate men's shelter
- Work as Job Counselor for Goodwill's Welfare to Work program
- Help secure $10,000 grant for Carolina Studios, which helps at risk kids.
- Measured factors such as temperature, humidity and air pressure.
- Analyzed and recorded data from worldwide satellites, weather stations, radars and remote sensors.
- Used computer modeling applications to help make long- and short-range weather predictions.
Education
MBA - Business Administration
Capella University
Bachelor of Arts - Business Administration And Management
University of Phoenix
Received Associates degree - Meteorlogy
Community College Of The Air ForceAirman Leadership School
Skills
- Excellent verbal, written and interpersonal communications skills
- Strategic Planning
- Process Improvement
- Management Coaching
- Project Leadership
- Customer Relationship Management
- Top Talent Recruiting, Hiring, and Retention
- Risk Mitigation
- Leadership and Team Building
- Labor Cost Controls
- Community Outreach
- Time Management
- Customer Retention
- Budgeting and Cost Control
- Employee Training and Development
- P&L Management
Timeline
E-Commerce Manager
Revend
01.2023 - Current
General Manager
Best Buy
08.2015 - 09.2023
Services and Sales Manager
Best Buy Stores
01.2003 - 07.2015
Wellness Facilitator
Heath, US Navy
01.2001 - 01.2004
Front End Supervisor
Old Navy
01.2001 - 01.2003
Weather Forecaster
United States Armed Forces
12.1986 - 12.1999
MBA - Business Administration
Capella University
Bachelor of Arts - Business Administration And Management
University of Phoenix
Received Associates degree - Meteorlogy
Community College Of The Air ForceAirman Leadership School
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