CALVIN SMITH
RIVERDALE,USA
Summary
Proven skills in collaborating with vendors, end customers and team members to achieve targets. Adept at organizing workloads and validating supplies, working with vendors to resolve supply issues and providing technical support and problem-solving expertise to customers. Excellent multitasker and planner.
Overview
13
13
years of professional experience
Work History
Underwriting Service Assistant
State Farm
Dunwoody, GA
07.2022 - Current
- Gathered and verified information for risk assessments in insurance applications.
- Organized and entered data on applications, policies, and claims into underwriting systems.
- Processed 10 to 20 policy changes per hour efficiently.
- Interpreted policies and conditions to ensure compliance with guidelines.
- Ensured strict adherence to underwriting guidelines and regulatory requirements.
- Participated in quality control activities to maintain accuracy in underwriting practices.
- Selected for DE Upselling training due to outstanding KPI performance after initial training.
Customer Service Advocate
CARVANA LLC
01.2022 - 07.2022
- Guided prospective customers through vehicle purchasing process, explaining financing terms and options.
- Resolved customer account issues related to title, registration, and post-delivery repairs.
- Collaborated with internal teams in Registration and Financial Operations to enhance service delivery.
Office Clerk
Royal Food Service
05.2018 - 01.2022
- Managed 30 employees per shift, enhancing operational efficiency and productivity.
- Maintained accurate electronic data for streamlined access and retrieval.
- Organized physical documents to facilitate efficient management.
- Coordinated communication among team members, improving customer service quality.
- Facilitated interactions with clients and stakeholders across various channels.
- Drafted letters and memos while comparing transportation costs from multiple vendors.
- Assisted with financial tasks, including invoice preparation and payment processing.
- Ensured accuracy of outgoing shipments, tracking them for timely delivery.
- Performed cycle counts to verify accuracy of inventory records at regular intervals.
- Verified inventory records against actual stock on hand, reconciling discrepancies in a timely manner.
Inventory Specialist
Moparr-Chrysler
Morrow, GA
08.2016 - 05.2018
- Selected and retrieved auto parts from inventory based on customer orders, ensuring accuracy and timeliness.
- Monitored stock levels through regular assessments to maintain accurate inventory records.
- Packaged auto parts securely with precise labeling of part numbers and quantities.
- Operated material handling equipment, including forklifts, for order preparation and item stacking.
- Conducted periodic physical counts of product supplies to ensure accuracy in inventory management.
- Managed purchase orders with vendors to maintain optimal stock levels and availability.
- Maintained consistent monitoring of stock levels to guarantee product availability.
Customer Service Supervisor
Wal-Mart Super Center
08.2012 - 10.2015
- Led and managed team of customer service representatives, overseeing performance evaluations.
- Achieved monthly 93.5% customer satisfaction rating for nine months, earning Employee of Month recognition.
- Participated in store building and remodeling project teams across Georgia for two years.
- Resolved complex or escalated customer inquiries and complaints not addressed by representatives.
- Served as primary contact for irate or dissatisfied customers, ensuring swift resolution.
- Managed financial aspects of accounts payable and receivable, maintaining accurate records.
- Coordinated payments and ensured timely collections while adhering to financial policies.
- Trained and coached customer service representatives to enhance skills and service quality.
Education
Computer Science -
Fort Valley State University
true05.2013
college preparatory diploma -
Riverdale High School
Riverdale, GA08.2012
Skills
- Leadership and teamwork
- Adaptability and accountability
- Attention to detail
- Proactive decision-making
- Operational growth strategies
- Microsoft Office proficiency
- Analytical and critical thinking
- Problem-solving techniques
- Coaching and feedback
- Performance enhancement
Timeline
Underwriting Service Assistant
State Farm
07.2022 - Current
Customer Service Advocate
CARVANA LLC
01.2022 - 07.2022
Office Clerk
Royal Food Service
05.2018 - 01.2022
Inventory Specialist
Moparr-Chrysler
08.2016 - 05.2018
Customer Service Supervisor
Wal-Mart Super Center
08.2012 - 10.2015
Computer Science -
Fort Valley State University
college preparatory diploma -
Riverdale High School
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