Calvin L Stephens Jr
Baton Rouge
Summary
Highly motivated and results-driven Software Solutions Consultant with 16 years of experience in providing exceptional software solutions to clients across various industries. Skilled in understanding complex business requirements and translating them into tailored software proposals. Seeking an opportunity to leverage technical expertise and strong communication skills to drive customer satisfaction and contribute to business growth.
Overview
18
18
years of professional experience
Work History
Software Solutions Consultant
JPI Data Resource
06.2012 - Current
- Responsible for collaboration with cross-functional teams to gather client requirements and designed customized software solutions that aligned with their specific needs
- Manage and host in-depth discovery sessions and workshops to analyze business processes, identifying opportunities for process optimization
- Develop and deliver technical presentations and product demonstrations to showcase the software's capabilities to potential clients
- Participate in RFP responses, tender processes, and proposal development, contributing to successful business acquisitions
- Build and maintain strong relationships with clients, ensuring continuous support throughout the sales and implementation processes.
Pre-sales Engineer
JPI Data Resource
12.2008 - 06.2012
- Engaged with prospective customers to understand their challenges and provided technical solutions using the company's software products
- Conducted product demonstrations and proof-of-concept projects to showcase the software's effectiveness in addressing client needs
- Prepared and delivered technical proposals and RFP responses, successfully securing new business opportunities
- Collaborated with the sales team to identify key selling points and create persuasive sales collateral.
Implementation Analyst
JPI Data Resource
10.2006 - 12.2008
- Collaborated with stakeholders to gather and analyze requirements for implementing new systems or software
- Assisted in the design and development of implementation plans, ensuring alignment with project goals and timelines
- Conducted system testing and quality assurance to verify that the implemented solution met specified requirements
- Provided end-user training and support to ensure successful adoption of the implemented systems or processes
- Documented all implementation procedures, configurations, and user guides for future reference and knowledge sharing
- Identified and resolved any issues or roadblocks during the implementation process to ensure smooth project execution.
Support Engineer
Lewis Computer Services
02.2006 - 10.2006
- Diagnosed and analyzed software defects, documenting them, and collaborated with the development team to escalate complex issues for further investigation and resolution
- Assisted customers with software installations, configurations, and updates to ensure smooth and successful deployment
- Created and maintained a comprehensive knowledge base and technical documentation to aid both customers and internal teams in issue resolution
- Conducted remote training sessions for customers to enhance their understanding of the software and improve user proficiency
- Communicated effectively with customers to provide regular updates on the status of ongoing support cases and ensuring a high level of customer satisfaction
- Collaborated with cross-functional teams, including software developers and product managers, to provide feedback on customer needs and identify opportunities for product improvements
- Escalated critical issues and worked in collaboration with technical experts and management to resolve high-impact customer problems promptly
- Participated in the testing and validation of new software releases and updates to ensure their stability and functionality.
Education
Bachelor of Science - Computer Science
Southern University and A&M College
Baton Rouge, Louisiana2005
Skills
- Excellent understanding of software solutions and their integration with diverse business environments
- Strong analytical skills for assessing client requirements and proposing effective solutions
- Proficient in delivering persuasive technical presentations and demonstrations
- Effective communication and interpersonal skills for building strong client relationships
- In-depth knowledge of industry trends, emerging technologies, and competitor offerings
Timeline
Software Solutions Consultant
JPI Data Resource
06.2012 - Current
Pre-sales Engineer
JPI Data Resource
12.2008 - 06.2012
Implementation Analyst
JPI Data Resource
10.2006 - 12.2008
Support Engineer
Lewis Computer Services
02.2006 - 10.2006
Bachelor of Science - Computer Science
Southern University and A&M College
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