Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.
Overview
9
9
years of professional experience
Work History
Property Manager
Cushman & Wakefield
Nashville, TN
08.2023 - Current
Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
Managed all maintenance requests from tenants in a timely manner.
Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
Ensured that all rent payments were collected on time by following up with delinquent tenants.
Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Advised owners on potential improvements or investments that could increase the value of their properties.
Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
Multi-Site Property Manager
Volunteer Properties
Nashvillee, TN
05.2022 - 07.2023
Inspected properties regularly to identify deficiencies and schedule repairs.
Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
Worked with on-site and remote service providers to support tenants requesting accommodations.
Drafted and monitored budgets for overall maintenance and operations.
Solicited and analyzed bids for repairs, renovation and general maintenance.
Assistant Property Manager
NashvilleParc at Metro Center
Nashville, TN
05.2020 - 05.2022
Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Greeted and showed prospective clients the property, while performing Leasing, Accounting, and Marketing duties
Organize files, all applicable reports, leases, and process Move-ins and Move-outs
Maintain awareness of local marketing conditions and trends etc and oversaw budgeting process for assigned properties.
Reviewed completed applications and assessed household information against file history and program regulations.
Assistant Property Manager
The Michelson Organization
Murfreesboro, TN
04.2015 - 01.2017
Provided information and support to prospective tenants while gathering information needed to qualify them for housing
Updated availability reports and process applications for approvals
Handled issues and concerns related to leasing and maintenance schedules
Collected rent payments and handle delinquent accounts utilizing the YARDI program for property management
Supervised evictions in rent agreement violation cases
Was accountable for budget maintenance and reporting
Education
Computer Aided Drafting and Design -
ITT Technical Institute
01.2002
Business and Computer Studies
Lipscomb University
01.1997
Skills
Excellent communication, problem solving, and customer service skills
Proficient in Microsoft Office programs
Experienced in administrative duties, sales and customer support