Calvin Thomas
Chandler,USA
Summary
Detail-oriented professional with a robust background in technical support, cybersecurity operations, and customer service, specializing in managing sensitive information. Proven expertise in problem-solving and data analysis, consistently delivering high-quality service in dynamic, fast-paced environments. Quick to master new systems and adept at adapting to shifting priorities, ensuring seamless operations. Eager to transition into a role, where I can leverage my strong analytical skills, organizational abilities, and a customer-centric approach to enhance the companies return on investment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Valor Global
04.2023 - 06.2026
- Resolved a diverse range of technical issues across multiple systems and applications for end-users across various time zones.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Document incidents accurately and communicate solutions clearly to users.
- Work with sensitive security data while maintaining confidentiality and compliance standards.
- Adapt quickly to new tools and processes in a dynamic environment.
Loan Processor II
Loan Depot
05.2019 - 04.2023
- Managed high volumes of customer data and maintained strict confidentiality.
- Delivered strong customer service while resolving client issues and inquiries.
- Reviewed documentation for accuracy and compliance with policies and regulations.
- Balanced multiple priorities and met deadlines in a high-pressure environment.
- Developed excellent organizational skills and attention to detail.
Enrollment Counselor
Western Governors University
05.2016 - 05.2019
- Provided guidance and support to prospective students through the admissions process.
- Communicated effectively to explain policies and procedures clearly.
- Handled sensitive student data with high attention to privacy and security.
- Managed multiple systems and administrative tasks simultaneously.
- Maintained detailed records and documentation for compliance and reporting.
Education
Bachelor of Science - Business Management, Minor: Marketing
Tulane University
New Orleans05.2016
Skills
- Client support proficiency
- Analytical problem solving
- Safeguarding confidential materials
- Detail-oriented approach
- Skilled in resolving conflicts
- Strong written and oral communication abilities
- Efficient task coordination
- Adaptable to new technologies
- Effective multitasking in dynamic settings
- Documentation & Process Compliance
- Microsoft Office Suite
- Zendesk (Basic familiarity)
- Microsoft Sentinel (SIEM)
- Experienced with cloud tools in Microsoft Azure
Certification
CompTIA Security+
Timeline
Customer Service Representative
Valor Global
04.2023 - 06.2026
Loan Processor II
Loan Depot
05.2019 - 04.2023
Enrollment Counselor
Western Governors University
05.2016 - 05.2019
Bachelor of Science - Business Management, Minor: Marketing
Tulane University
Calvin’s Core Values
- Integrity - I always want to do the right thing. I am honest and reliable. If I give you my word, consider it done!
- Resourceful - I am full of initiative! If I don’t know the answer, I know where to look to find it. I believe in working smart. I am committed to look at all aspects of a situation to find several options and find the best solution.
- Levelheaded -I am always calm in frantic situations. I am able to take control and remain cool under pressure when needed; I am not easily ruffled.
- Helpful -Empowering others empowers me! I am always willing assist others. Sharing my time and knowledge benefits everyone. I am a believer in “each one, teach one”.
- Growth - I am always looking to learn new things and new skills in both my professional and personal life.
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