Calvin Tomlinson
Washington
Summary
More than 20 years of expertise in customer service and management, with a focus on transportation, delivery, custodial, security, maintenance, retail, and sales industries. Achievements include significant improvements in customer satisfaction ratings and operational workflows. Demonstrated ability to lead teams effectively and drive performance through strategic planning and execution. Strong background in training and mentoring staff to enhance service quality.
Overview
17
17
years of professional experience
Work History
Front Desk Concierge
Capital Concierge
- Current
- Assist guests, patrons, tenants, or employees with personal services such as making dinner and tour reservations, offering suggestions for events, and arranging transportation
- CCTV operations
- Providing customer service
- Answering and transferring calls
Delivery Driver
Amazon LLC
01.2022 - Current
- Performed loading and unloading of packages, ensuring timely delivery to customer doorsteps.
- Demonstrated capability to lift over 50 pounds regularly.
- Safely navigated diverse routes to optimize delivery efficiency.
- Provided outstanding customer service to enhance client experience.
Merchandiser
Coca Cola Bottling Co Consolidated
02.2023 - 04.2025
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
Operations Manager / Warehouse Lead
Tri-Mark USA
01.2017 - 01.2022
- Supervised and managed overnight staff, delegating tasks and implementing deadlines.
- Ensured compliance with safety regulations to maintain smooth workflow.
- Monitored employee performance to guarantee adherence to deadlines.
- Oversaw supply chain operations in distribution center, managing mechanical and IT systems.
- Operated heavy machinery, including electric pallet jack and forklifts, as required.
- Served as liaison between customers and suppliers to resolve issues efficiently.
Overnight Support Manager
Walmart
01.2013 - 01.2017
- Oversaw all aspects of overnight operations, maintaining a team focused on customer satisfaction.
- Enforced company policies while managing administrative responsibilities and daily task delegation.
- Prepared store inventory by replenishing merchandise during overnight shifts.
- Complied with safety standards in product presentation throughout the store.
Non CDL Delivery Driver
Perfect Settings
01.2011 - 01.2014
- Processed and stored incoming freight by heavy lifting, pallet jacks, and forklifts per handling guidelines.
- Completed data entry for product information using a portable handheld USB laser barcode scanner.
- Verified records on incoming shipments, rejecting damaged items and recording shortages.
- Corresponded with shippers to rectify damages and shortages in shipments.
- Compared incoming shipments to bills of lading and invoices to ensure accuracy.
- Resolved delivery issues through a computerized accounts payable/purchasing system.
- Organized and stored incoming shipments efficiently for quick access.
- Executed setup and breakdown tasks for events, ensuring smooth operations.
Floor Care Tech
Washington Hospital Center
01.2010 - 01.2011
- Sanitized hospital rooms and bathrooms by cleaning furniture, doors, vents, and windows with chemical solutions according to regulations.
- Operated power machines, including strippers and buffers, to maintain floors, elevators, and hallways in assigned areas.
- Wiped down surfaces using approved solutions to ensure compliance with health standards.
- Utilized vacuums to effectively remove dirt and debris from designated workspaces.
Front Desk Associate
The District Hotel
01.2009 - 01.2010
- Registered and booked guest reservations efficiently.
- Tracked and reported room statuses and rates to management.
- Operated cash registers and credit card machines accurately.
- Responded to inquiries and resolved complaints independently, coordinating with departments for special requests.
Education
Diploma - undefined
Marriott Hospitality Public Charter High School
01.2004
Skills
- Functional and technical skills
- Equipment operation and maintenance
- Safety and dexterity
- Material handling expertise
Qualification Highlights
- 15 years of Labor experience – Receiving/Distributing and Custodial
- 15 years of operating heavy power equipment to perform receiving/distributing and custodial duties
- 15 years of communicating with a wide variety of individuals both inside and outside of the organization.
- 15 years of warehouse experience
- 15 years of management experience
- 20 years of customer service
Timeline
Merchandiser
Coca Cola Bottling Co Consolidated
02.2023 - 04.2025
Delivery Driver
Amazon LLC
01.2022 - Current
Operations Manager / Warehouse Lead
Tri-Mark USA
01.2017 - 01.2022
Overnight Support Manager
Walmart
01.2013 - 01.2017
Non CDL Delivery Driver
Perfect Settings
01.2011 - 01.2014
Floor Care Tech
Washington Hospital Center
01.2010 - 01.2011
Front Desk Associate
The District Hotel
01.2009 - 01.2010
Front Desk Concierge
Capital Concierge
- Current
Diploma - undefined
Marriott Hospitality Public Charter High School
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