Summary
Overview
Work History
Education
Skills
Timeline
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Calvin Williams

Atlanta,GA

Summary

Proven track record of enhancing patient care and team efficiency at Fresenius Medical Center, demonstrating exceptional attention to detail and relationship-building skills. Spearheaded safety protocol training, significantly reducing equipment malfunctions. Achieved a notable increase in patient retention through outstanding customer service and effective conflict resolution. Expert in OSHA compliance and documentation, ensuring top-notch care and operational excellence.

Overview

6
6
years of professional experience

Work History

Acute Dialysis Technician

Fresenius Medical Center
10.2022 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Provide Acute dialysis care in Inpatient hospitalized setting

Certified Dialysis Technician

Fresenius Medical Center
04.2020 - Current
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.

Patient Service Manager

Assisted Life LLC.
07.2018 - Current
  • Developed strong relationships with insurance providers to expedite claims processing, reducing financial stress on patients.
  • Streamlined patient flow by optimizing appointment scheduling and resource allocation.
  • Reduced wait times for patients with effective utilization of staff and resources.
  • Increased patient retention rates by providing exceptional customer service and addressing concerns promptly.
  • Conducted regular audits of clinical operations to ensure adherence to quality standards set forth by regulatory agencies.
  • Evaluated staff performance regularly, identifying areas for improvement and implementing targeted development plans.
  • Coordinated special events for patients, such as wellness workshops and support groups, resulting in increased engagement within the community.
  • Maintained accurate documentation of patient interactions according to HIPAA guidelines while preserving confidentiality at all times.
  • Proactively addressed potential conflicts or issues between patients, families, and healthcare providers to maintain a harmonious working environment.

PCT National Dialysis Float Team (Mitigation)

Fresenius Medical Center
08.2021 - 10.2022
  • Enhanced PCT trainee skills by developing comprehensive simulation exercises and hands-on practice sessions.
  • Maintained up-to-date knowledge of healthcare regulations, trends, and advancements in patient care techniques.
  • Promoted a culture of excellence within the PCT program by setting high expectations for both academic achievement and professional conduct among students.
  • Mentored PCT students, providing individualized guidance and support to help them achieve their career goals.
  • Travel to different Fresenius Kidney Care locations nationally to provide care to patients in location short of staff.

Education

Associate of Science - Nursing

Georgia Perimeter College
Decatur, GA
05.2027

Skills

  • Attention to Detail
  • Customer Service
  • Works Well Under Pressure
  • Multitasking and Organization
  • Troubleshooting
  • Documentation And Reporting
  • Work Planning and Prioritization
  • Deadline-oriented
  • OSHA Compliance
  • Team Training
  • Relationship Building
  • Document Preparation

Timeline

Acute Dialysis Technician

Fresenius Medical Center
10.2022 - Current

PCT National Dialysis Float Team (Mitigation)

Fresenius Medical Center
08.2021 - 10.2022

Certified Dialysis Technician

Fresenius Medical Center
04.2020 - Current

Patient Service Manager

Assisted Life LLC.
07.2018 - Current

Associate of Science - Nursing

Georgia Perimeter College

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