Calvin Willis
Lewisville
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Area Director
Bluegreen Vacations
07.2023 - Current
- Lead 4 locations in Louisiana and Mississippi, driving sales through team coaching and development.
- Ensure accountability, oversee staffing, labor operations, and merchandising.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Assisted in recruiting, hiring and training of team members.
- Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
- Created and managed execution of store business plans to drive KPI results and maximize business opportunities.
- Trained new employees on proper protocols and customer service standards.
Store Manager
Spectrum
11.2022 - 07.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
District Manager
Wireless Advocates
08.2021 - 11.2022
- Supervise 14 locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Built positive and productive relationships with store and field leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Generated financial and operational reports to assist management with business strategy.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
District Manager
Wireless Advocates
12.2019 - 08.2021
- Supervise 17 locations to enforce high-quality standards of operation.
- Built positive and productive relationships with store and field leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Generated financial and operational reports to assist management with business strategy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
Marketing Specialist
Costco
07.2019 - 12.2019
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Identified appropriate marketing channels and target customers for campaigns.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
- Generated new leads and implemented strategies for sustained growth.
- Established effective relationships with clients and media representatives.
Wireless Sales Manager
Wireless Advocates
09.2012 - 06.2019
- Monitored wireless sales space to establish familiarity with various carriers.
- Maintained sound knowledge of company product suites.
- Performed in-store product demonstrations at assigned events.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Operations Manager
Michaels Arts And Crafts
01.2012 - 09.2012
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Store Manager
RadioShack
06.2009 - 01.2012
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Store Manager
GameStop
09.2006 - 06.2009
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Handled problematic customers and clients to assist employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Broadcast Engineer
FOX
10.1999 - 02.2006
- Kept signal strong, clear, and reliable with continuous monitoring and optimization of broadcast equipment.
- Adjusted controls on station console to regulate transmission fidelity, contrast, and brightness.
- Worked with sound engineers to strengthen audio and video quality during broadcasts.
- Completed emergency fixes as stopgap until maintenance teams could conduct advanced repairs.
- Troubleshot issues with broadcast systems to resolve problems quickly to minimize downtime.
- Coordinated with engineers and producers to ensure effective operation of broadcast systems.
- Evaluated program schedules and prepared programs to assess transmission readiness and identify any signal issues.
- Selected sources from which programming would be received or through which programming would be transmitted.
Education
High School Diploma -
Northwood High School
Shreveport, LASkills
- Program Leadership
- Supply Chain Distribution
- Project Planning
- Risk Management
- Risk Analysis
- Equipment Inspection
- Loss Prevention Goals Monitoring
- Customer Experience
- Project Management
- Employee Performance Reviews
- Operational Efficiency
- Closing Procedures
Timeline
Area Director
Bluegreen Vacations
07.2023 - Current
Store Manager
Spectrum
11.2022 - 07.2023
District Manager
Wireless Advocates
08.2021 - 11.2022
District Manager
Wireless Advocates
12.2019 - 08.2021
Marketing Specialist
Costco
07.2019 - 12.2019
Wireless Sales Manager
Wireless Advocates
09.2012 - 06.2019
Operations Manager
Michaels Arts And Crafts
01.2012 - 09.2012
Store Manager
RadioShack
06.2009 - 01.2012
Store Manager
GameStop
09.2006 - 06.2009
Broadcast Engineer
FOX
10.1999 - 02.2006
High School Diploma -
Northwood High School
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