Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Calvin Wisener

McKinney

Summary

Ambitious young professional with a strong foundation in customer satisfaction, risk analysis, and underwriting insurance knowledge. Known for thoroughly analyzing data and making informed decisions to mitigate potential losses. Valued team member who consistently achieves results through collaboration and adaptability, leveraging strong analytical and communication skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Agency Underwriter

Travelers
10.2023 - Current
  • Documented underwriting decisions and provided evidence of compliance with applicable guidelines.
  • Made approval and denial recommendations by determining accurate risk levels.
  • Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
  • Adhered to underwriting authority level while still recommending actions for higher level authority risks.
  • Recognized multiple times by agents for providing exemplary service and selected as an In-Synch Nominee in March of 2025.

Customer Service Specialist

Daniel Borden State Farm
11.2022 - 07.2023
  • Train employees to continue on and succeed in their roles, both as customer service or sales representatives.
  • Provide professional customer service to over 100 customers daily, responding to inquiries, complaints, and suggestions in timely manner.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.

Field Underwriter

Family First Life Agent Force
09.2021 - 11.2022
  • Manage own book of business with no direct oversight.
  • Actively source, develop, and maintain relationships with potential and existing clients to generate new business opportunities.
  • Develop strong customer relationships through regular contact and follow up.
  • Provide detailed analysis of insurance products based on customer needs and implement appropriate solutions.
  • Document underwriting decisions and provide evidence of compliance with applicable regulations.
  • Make approval and denial recommendations by determining accurate risk levels.

Benefits Technology Specialist

Allsynx
03.2021 - 07.2022
  • Year of experience in developing and implementing technology based benefits solutions for midsize to large employers
  • Implemented two enrollment seasons for over 500 school districts across state
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Logged updates on support tickets to communicate status to users and managers.
  • Administered networks by creating user accounts and managing permissions.

Shift Manager

RaceTrac
09.2019 - 02.2021
  • Single handedly trained multiple employees, one of which went on to become manager herself.
  • Manage daily operations of retail store, ensuring high level of customer service and satisfaction.
  • Perform daily opening and closing procedures, including counting cash and reconciling register tills.
  • Monitor store inventory and tracked sales trends to identify opportunities for growth and improvement.
  • Keep employees operating productively and working on task to meet business and customer needs.
  • Excelled in every store position and regularly backed up front-line staff.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

Assistant Manager

Family Video
08.2018 - 08.2019
  • Assisted Manager in all daily operations of store.
  • Kept track of inventory and assigned tasks to employees.
  • Developed and implemented strategies to increase sales and generate repeat business.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Bachelor of Arts - Vocal Performance

University of North Texas
Denton, TX
05-2021

High School Diploma -

Mckinney High School
Mckinney, TX
05.2017

Skills

  • Risk assessment
  • Decision making
  • Attention to detail
  • Problem solving
  • Deadline management
  • Insurance knowledge
  • Customer satisfaction
  • Project management
  • Adaptability

Accomplishments

  • Recognized multiple times by agents for providing exemplary service
  • Selected as an In-Synch Nominee in March of 2025

Certification

  • Life, Health, Accident, HMO, Property and Casualty Insurance License - Since September 2021

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Agency Underwriter

Travelers
10.2023 - Current

Customer Service Specialist

Daniel Borden State Farm
11.2022 - 07.2023

Field Underwriter

Family First Life Agent Force
09.2021 - 11.2022

Benefits Technology Specialist

Allsynx
03.2021 - 07.2022

Shift Manager

RaceTrac
09.2019 - 02.2021

Assistant Manager

Family Video
08.2018 - 08.2019

Bachelor of Arts - Vocal Performance

University of North Texas

High School Diploma -

Mckinney High School

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Calvin Wisener