Calvin Cedric Ruff II
Lakeland,FL
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Service Express Alabama/ Florida
04.2022 - Current
- Responsibilities include: Primarily focus on book of business, understand customer needs and strategy and grow wallet share while strengthening customer relations
- Have weekly, monthly, or quarterly calls to understand refresh strategy, budgets, service history and how to utilize Service Express as a partner
- Meet with customers and find ways to save cost and improve support in their server, storage, and networking environment
- Have technical calls to clear any FUD and inform the customer of support options to prevent them from remaining with the “status quo”
- Managed enterprise accounts in business verticals in healthcare, retail and manufacturing
- Hold technical calls to explain support for certain equipment models, software capabilities and budgetary review of support
- 89% quota achievement in 2021
- 91% quota achievement in 2022
- 103% to quote in 2023.
Senior Account Executive
Service Express Alabama/ Florida
08.2018 - 04.2022
- Responsibilities include: Grow a new territory, build pipeline, qualify accounts, and grow existing business
- Prospect, set meetings, control own schedule, and consult and discuss strategy and trends with customers
- Listen to customer needs to create customized solutions
- Communicate clearly to introduce the concept of TPM, how we can help and how they run their environment
- Grew Pipeline from $600,000 to $1,380,500 in year 1
- Following up, meeting deadlines and commits for existing customers and prospects
- 94% of annual quota in 2020
- Maintain territory plan and activities to achieve assigned revenue goals
- Study industry trends and act as a consultant prospects and customers on how those trends will affect them and what to expect
- Challenge business practices to show alternative IT solutions that would better fit their needs
- Led Southern team in activity for meetings set with new prospects and proposal meetings
- Closed and managed local enterprise accounts like BBVA, Hibbett Sports, C Spire and Books A Million
- Use resources like Salesforce, LinkedIn Navigator and ZoomInfo to help prospect and strategize how to prospect certain accounts and contacts.
Logistics Coordinator
Total Quality Logistics
08.2017 - 08.2018
- Responsibilities include: Acting as a liaison for an account that was the top 10% in revenue for the south-east region in the company
- Met at least 103% of expected quota per quarter
- Negotiate prices for drivers and customer while pushing for the highest margin possible
- Using interpersonal skills to troubleshoot any issues with timing of delivery, vetting drivers and matching the requirements of the customer with the availability of carrier
- Maintaining a strong and dependent carrier base
- Independently prioritizing daily tasks to optimize the efficiency and organization of the account.
Logistics Account Executive (LAE)
Total Quality Logistics
02.2017 - 08.2017
- Responsibilities include: Addressing the transportation needs of a variety of companies across North America by connecting customers with carriers that meet best suit their price point and business demand
- Met expected quota when first starting in proving ground
- Establishing and maintaining my business portfolio that consisted of the companies I serviced, the commodities they needed transported and details of sales negotiations
- As a trainee set a team record for the most calls, covers and revenue for a week
- Utilizing search tools to follow cold and warm leads to prospect for new clients
- Conducting business calls telephonically or in person to understand business needs and how the company could benefit from our services
- Accounting, time management, price negotiation and address transportation problems at all hours for drivers and customers.
Trinity Family Physicians
02.2015 - 08.2016
- Responsibilities included: Prioritize the urgent cases that needed the doctors’ attention
- Primary coordinator for assisting patients in the selection and fitting of durable medical equipment
- Conducted nutritional evaluations that required patient screenings and semi-annual consultations
- Attended seminars for prescriptions on the market and networked with doctors and pharmaceutical reps
- Top seller of recommended vitamins and weight loss supplements sold in house
- Inventory control of vitamins and weight loss supplements
- Calling insurance companies to get prescriptions covered by providing supporting documentation
- Daily schedule management for the physicians as office liaison in charge of coordinating interest meetings and lunches between pharmaceutical representatives and physicians.
Education
Bachelor of Science - Kinesiology
Samford University
12.2014
Skills
- Order Management
- Operations
- Excellent negotiation skills
- Goals and performance
- Scheduling
- Sales tactics
- Schedule Management
Certification
ProCPR Basic Certified
Leadership Experience
- Samford University Football Team, 2010, 2014
- Samford University Black Student Union, 2010, 2012, Secretary, 2012, Freshman Representative, 2011
- Samford University Values Committee, 2011, 2012
- Samford University Traffic Appeals Committee, 2011, 2012
- Service Express Diversity Equity and Inclusion Counsel, 2020, present
References
Available Upon Request
Timeline
Senior Account Manager
Service Express Alabama/ Florida
04.2022 - Current
Senior Account Executive
Service Express Alabama/ Florida
08.2018 - 04.2022
Logistics Coordinator
Total Quality Logistics
08.2017 - 08.2018
Logistics Account Executive (LAE)
Total Quality Logistics
02.2017 - 08.2017
Trinity Family Physicians
02.2015 - 08.2016
Bachelor of Science - Kinesiology
Samford University
ProCPR Basic Certified
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