Experienced professional adept at establishing and managing profit-driven sales strategies, with a proven track record in staff development, interpersonal skills, and conflict resolution. Skilled in leading high-performing teams within retail and food service industries, focusing on daily operations planning, staff scheduling, and inventory management. Known for improving team efficiency, sales numbers, and customer engagement scores while consistently meeting company guidelines. Reliable, motivated, and organized with a strong customer service orientation and a collaborative approach to teamwork.
Overview
7
7
years of professional experience
Work History
Assistant Sales Manager
Staples, The Office Supply Superstore
Aliso Viejo, CA
12.2023 - 03.2024
Played a pivotal role in formulating and executing sales strategies to surpass company targets and objectives.
Directed and mentored a team of sales representatives, offering comprehensive guidance, training, and support to enhance their performance and drive results.
Collaborated closely in the development of sales forecasts and budgets, actively contributing to budget management and cost control initiatives.
Successfully sold products, warranty protection services, tech services, and printing services, demonstrating exceptional product knowledge and customer service skills.
Managed transaction baskets, facilitating the application of multiple additional products or services to enhance customer satisfaction and increase sales.
Conducted role-playing sessions with associates to refine sales strategies and improve service knowledge, resulting in enhanced customer interactions and increased sales.
Managed promotional displays and sales initiatives in alignment with company quarterly objectives, ensuring effective communication of promotions and maximizing sales opportunities.
Proficiently diagnosed, repaired, installed, and improved printers, shredders, laptops, and desktops through technician warranty coverage, contributing to customer satisfaction and loyalty.
Inventory Specialist Manager
Staples, The Office Supply Superstore
ViejoVViejoliso Viejo, CA
02.2023 - 12.2023
Participated in physical inventory counts to keep information accurate and current.
Coordinated inventory, stocking and ordering.
Performed scheduled inventory searches and supply audits.
Compared shipment contents with paperwork to support inventory accuracy and records management.
Helped reduce loss and maintain facility compliance by upholding requirements for controlling inventory, updating documentation and tracking movements.
Preformed zero balance walks to accurately assess product on hand compared to system knowledge on hand.
Responsible for ordering store supplies through our vendor distribution platforms.
Keyed out/in merchandise and product in online inventory tracking software.
Conducted ; safe counts : change order payments : and Garda deposit pickup transactions.
Assistant General Manager
Fresh Brothers Pizza
Laguna Niguel, CA
08.2021 - 04.2022
Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
Managed and mentored staff to carry out operational directives with high productivity and accuracy.
Coordinated daily labor budgets, managed profit and loss and consistently met desired margin target percentages within 2-3%.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs and benefits.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Responsible for daily cash totals, and procuring weekly bank deposits set for pickup.
Lead Grill Cook
Miguel's Jr
Murrieta, CA
04.2019 - 07.2021
Tracked food production quality and supervised other kitchen staff.
Responsible for ordering kitchen inventory, and maintaining adequate levels of supplies.
Cooked all food to order ensuring adherence to company quality standards.
Followed proper food handling methods and maintained the correct temperature of food products resulting in consistently high scores on health inspections.
Created nutritious, safe, visually appealing, innovative, and properly prepared and flavored food.
Freight Team Associate
Lowe's Home Improvement
Murrieta, CA
07.2018 - 03.2019
Qualified in experienced power equipment certifications such as ballymores, reach forklifts, power stockers, and order pickers.
Monitored department performance data to identify and avoid potential risks.
Communicated with floor managers to determine merchandise placement.
Inspected product load for accuracy and safely transported it around the warehouse.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Loader
Lowe's Home Improvement
Murrieta, CA
03.2018 - 07.2018
Operated power equipment and ballymore lifts safely and with a 0% incident rate.
Loaded and unloaded 2 delivery semi-haulers per shift.
Unloaded cargo from freight trucks by hand and with pallet jacks.
Stacked and transported all overstock to appropriate corresponding storage bays.
Fry Cook
Golden Corral Buffet
Murrieta, CA
11.2017 - 03.2018
Supported other areas of the restaurant in set up, clean up, prep work, and equipment maintenance for frying and grilling purposes.
Supported other areas of the restaurant in set up, clean up, prep work, and equipment maintenance.
Monitored the freshness and condition of prepared foods.
Marinated and prepared food items according to the provided instructions and recipes.
Dishwasher
Golden Corral Buffet
Murrieta, CA
07.2017 - 11.2017
Washed pots, pans, trays, dining utensils, and cutlery by hand and machine.
Removed trash and garbage from the restaurant using the designated trash chute.
Cleaned garbage cans and trash receptacles.
Washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep a sanitized kitchen.
Education
High School Diploma - General Studies
Vista Murrieta High School
06.2018
Skills
Operations
Team building and development
Inventory Management
Inventory Control Systems
Inventory Audits
Inventory Reporting
Warehouse Management
Sales Coaching
New Account Development
Shrinkage Control
Order Management
Employee Safety
Career Achievements
Consistently maintained an E.S.P. Percentage of 10.5%, exceeding Staples' performance expectations.
Generated $35,000 in sales revenue within just four months of sales training. Collaboratively conducted a thorough physical inventory, resulting in a significant reduction of company shrink factor by $13,762.36 (55.049%) compared to the previous fiscal year.
Earned a commendable ranking of #6 among the top 10 retail locations nationwide with the lowest shrinkage for the Staples 2023 Fiscal Year, showcasing exceptional operational performance at store location 0743 - Aliso Viejo.